Running Restaurants

Roger Beaudoin: Seven Leadership & Life Lessons

Wed, 22 Apr 2026 17:39:00 GMT

Jaime interviews Roger Beaudoin, a veteran hospitality entrepreneur and host of the podcast Restaurant Rockstars. The conversation explores Roger's journey from aspiring pilot to restaurant leader, focusing on seven quotes that shaped his life and leadership. Roger shares personal stories about overcoming setbacks, embracing risk, empowering teams, and balancing work with family and passions. The episode offers practical leadership advice, insights on lifelong learning, and reflections on supporting others' growth - both in business and at home - while emphasizing the importance of living fully and evolving at any age.

Roger offers actionable insights for anyone seeking to lead, grow, and live with purpose. Whether you're a business owner, aspiring leader, or simply looking to live more intentionally, these insights will help you chart your own path to success and fulfillment.

Check out Jaime & Roger's new Mastermind Program for Independent Restaurant Operators at https://www.runningrestaurants.com/mastermind/

A Key to Winning Repeat Restaurant Customers

Thu, 09 Apr 2026 17:16:00 GMT

Jaime gets with secret shopping expert Darren Denington of Service With Style in this short snippet to discuss the growing problem of mediocre dining experiences. With rising meal costs, they emphasize that restaurants must deliver exceptional service to justify prices. Both Jaime & Darren share recent personal dining experience that fell flat due to missing small but impactful gestures like friendly smiles and warm farewells. Their candid discussion reveals actionable strategies for restaurateurs who want to move beyond mediocrity and consistently deliver exceptional value. The key takeaway: invest in people, refine service systems, and prioritize genuine human connection to elevate the overall guest experience.

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Quick Peak on How AI is Starting to Revolutionize Restaurants

Tue, 17 Mar 2026 18:27:00 GMT

In this episode of the Running Restaurants podcast, Jaime Oikle and Roger Beaudoin explore how artificial intelligence (AI) is revolutionizing the restaurant industry. They discuss AI's role in tackling labor shortages, cutting costs, optimizing inventory, and enhancing menu engineering. Real-world examples illustrate how AI boosts efficiency and profitability, while creative menu descriptions and new revenue ideas are highlighted. Despite these technological advances, the hosts emphasize that genuine hospitality and personal guest service remain crucial, urging operators to use AI as a tool to support—not replace—the human touch that defines memorable dining experiences. Find out more at https://www.runningrestaurants.com

Highlights Include:

- Impact of artificial intelligence (AI) on the restaurant industry

- Addressing labor shortages and rising costs through technology

- Importance of menu engineering and inventory management

- AI's role in enhancing guest experience while preserving hospitality

- Demand forecasting using historical data for better decision-making

- Reducing waste and optimizing inventory with AI solutions

- Improving menu descriptions and item naming for increased sales

- Generating new revenue streams and innovative profit center ideas

- Balancing technology with personal guest service and human connection

- The evolving role of AI as a competitive tool in restaurant operations

Timestamps:

What is AI? (00:00:47)

Roger explains artificial intelligence basics, how it learns from data, and its growing role in restaurants.

Current Restaurant Challenges (00:01:09)

Discussion of labor shortages, rising costs, shrinking margins, inefficiency, and the need for better systems.

AI's Rapid Evolution & Search Capabilities (00:02:04)

AI's fast-changing nature, comparison to Google, and how AI provides instant, accurate answers.

AI for Demand Forecasting & Inventory (00:02:55)

How AI predicts demand, improves ordering, reduces waste, and uses historical data for better inventory management.

Menu Engineering with AI (00:03:46)

Real-world example of a chef using AI for menu engineering, recipe creation, and ingredient cross-utilization.

Profit Loss & Menu Descriptions (00:04:47)

Pain points: lost profits, generic menu items, lack of costing, and using AI for creative menu naming.

Creating Wow Factor & Social Media Appeal (00:05:40)

Importance of wow factor in food presentation, guest reactions, and leveraging social media marketing.

New Revenue Center Ideas (00:07:10)

Using AI to brainstorm new profit centers beyond traditional options like catering or live music.

Hospitality vs. Technology (00:07:30)

Emphasis on maintaining hospitality as the foundation, ensuring technology enhances but doesn't replace the human touch.

https://restaurant.mysamcart.com/products/

5 Ways to Lower Your Restaurant's Prime Cost

Wed, 18 Feb 2026 23:02:00 GMT

In this episode, Roger Beaudoin of Restaurant Rockstars explains the crucial concept of prime cost in the restaurant industry (the combined percentage of food, beverage, and labor costs relative to sales). He discusses strategies for managing prime cost, such as accurate menu costing, promoting high-profit "cash cow" items, enforcing portion control, boosting alcohol sales, and efficient labor scheduling. Roger shares real-world examples of restaurants losing profits due to poor menu management and emphasizes the importance of understanding item profitability. The episode highlights how effective prime cost management is essential for restaurant profitability, especially amid rising costs and industry challenges.

We hit on:

- Definition and importance of prime cost in the restaurant industry

- Breakdown of prime cost components: food, beverage, and labor costs

- Industry benchmark for prime cost and its implications for profitability

- Challenges faced by restaurants, including inflation and rising wages

- Strategies for managing prime cost, including menu costing and portion control

- Identification and promotion of high-profit "cash cow" menu items

- Importance of increasing alcohol sales to enhance profitability

- Effective labor cost management through efficient scheduling

- Consequences of poor menu costing and its impact on profit margins

- Need for ongoing analysis and adjustment of menu items to optimize profitability

Timestamps

Introduction to Prime Cost (00:00:00)

Roger explains the concept of prime cost and its importance over just focusing on food cost.

Prime Cost Formula and Benchmark (00:00:05)

Breakdown of the prime cost formula, target percentage, and what it means for restaurant finances.

Other Major Expenses Beyond Prime Cost (00:00:59)

Discussion of additional expenses like lease, utilities, and the importance of keeping prime cost low.

Strategies to Lower Prime Cost (00:02:03)

Emphasis on menu costing, identifying high-profit items, and the impact of inflation and wages.

Cash Cow Menu Items and Portion Control (00:03:04)

Explanation of "cash cow" items, portion control, and the profitability of alcohol sales.

Labor Cost Management (00:04:04)

Advice on tracking labor costs and efficient scheduling to control prime cost.

Lost Profit from Poor Menu Engineering (00:04:52)

Roger shares real-world examples of restaurants losing profit due to poor menu costing and engineering.

Menu Re-engineering for Profitability (00:06:03)

Advice on re-engineering menus so all items in a category have similar profit margins.

Consequences of Not Costing the Menu (00:06:59)

Highlighting the financial risks and lost profits from not properly costing out the menu.

Worst Case Scenario: Popular but Unprofitable Items (00:07:13)

Warning about the danger of selling popular items that are not profitable, hurting the bottom line.

Find out more at: https://www.restaurantformula.com/

https://restaurant.mysamcart.com/products/

Trackable Marketing And Boosting Guest Frequency For Your Restaurant With Roger Beaudoin

Tue, 13 Jan 2026 00:27:00 GMT

More than social media influencers and online reviews, your most important marketing resource is your loyal guests. Through trackable marketing, you can ensure they will keep coming back and will talk about you even beyond the table. Jaime Oikle sits down with Roger Beaudoin of Restaurant Rockstars to discuss how to keep track of your marketing strategies and boost guest frequency. They discuss how to train your team to constantly deliver impeccable services and offer customer incentives to attract new guests and retain the most loyal ones. From mug clubs to trivia nights, discover interesting ways to encourage people to visit your restaurant over and over again.

Find out more at https://restaurantrockstars.com/ & https://www.runningrestaurants.com.

https://restaurant.mysamcart.com/products/

How Restaurants Can Stay Relevant And Keep Guests Coming Back With Samantha Flynn

Mon, 15 Dec 2025 21:55:00 GMT

Restaurants have to go the extra mile and go beyond food if they want to stay relevant and keep their seats filled at all times. Through the right content creation strategies, you can use social media to your advantage and keep guests coming back. Jaime Oikle sits down with Samantha Flynn, founder of Junipr Public Relations, who breaks down practical tips to market your restaurant in the vast online space, even with a tight budget. From fixing early branding mistakes to highlighting your very own signature dish in your posts, she explains what it takes to tell your story through social media, drive real traffic, and bring customers to your tables.

Find out more at https://juniprpublicrelations.com & https://www.runningrestaurants.com.

https://restaurant.mysamcart.com/products/

Mentoring, Shadowing & Sales Training at Your Restaurant

Tue, 18 Nov 2025 23:26:28 GMT

In this Running Restaurants Podcast episode, Roger Beaudoin of Restaurant Rockstars shares practical strategies for training restaurant staff. The discussion covers mentoring and shadowing multiple top performers, cross-training for versatility, and the value of daily pre-shift huddles focused on sales and guest experience. Roger also describes engaging role-playing exercises, like "How to Turn $100 into $1000," to sharpen sales skills. The episode emphasizes empowering staff, using creative sales props, and identifying unique "hooks" to boost revenue and set restaurants apart, offering actionable tips for operators to elevate team performance and guest satisfaction.

Highlights include:

- Mentoring and shadowing strategies for restaurant staff.

- Importance of learning from multiple top-performing employees ("A players").

- Cross-training staff to enhance versatility and understanding of various roles.

- Daily pre-shift huddles as a strategy for improving guest experience and sales.

- Key topics for discussion during pre-shift huddles, including guest needs and sales strategies.

- Role-playing training exercises to develop sales skills and team engagement.

- The impact of effective sales training on restaurant revenue.

- Use of props and unique selling points to enhance sales and differentiate the restaurant.

- Identifying and promoting profitable items or experiences ("hooks") to drive sales.

Find out more at https://restaurantformula.com/ & https://www.runningrestaurants.com/

https://restaurant.mysamcart.com/products/

Managing Four Restaurant Concepts With Leo Moura

Mon, 20 Oct 2025 21:28:00 GMT

Managing one restaurant is already challenging. How crazy would it be to manage not one but four different restaurant concepts? This is exactly the life of Leo Moura, a seasoned restaurant owner and operator in the Atlanta marketplace. He joins Jaime Oikle to share his experiences and strategies in handling American, French, and Italian cuisine – and even a pizzeria. Leo breaks down his approach to staff hiring, onboarding, and training, emphasizing the importance of continuous learning and public recognition in a restaurant team. He also explains how they adapted to the challenges of the COVID-19 pandemic, particularly with digital marketing and online ordering.

Find out more at https://lagardeamerica.com, https://restolantoinette.com, https://ilgialloatl.com, https://gspizzaria.com & https://www.runningrestaurants.com.

https://restaurant.mysamcart.com/products/

Restaurant Digital Marketing That Actually Drives Results With David "Rev" Ciancio

Wed, 24 Sep 2025 22:12:00 GMT

In today’s highly digital world, maintaining a strong online visibility is a must if you want your business to thrive. But in the restaurant industry, hospitality marketing executive David "Rev" Ciancio has noted one alarming truth: many are not doing even the fundamentals of digital marketing. He joins Jaime Oikle to point out what restaurant owners and operators are missing out on if they refuse to post on social media, build a properly optimized website, and create engaging digital ads. Rev also highlights the benefits of publishing build videos regularly, setting up a rewards program for customers, and gathering client feedback to continuously improve your systems.

Find out more at https://handcraftburgers.com/ & https://www.runningrestaurants.com.

https://restaurant.mysamcart.com/products/

Music For Restaurants: Build Your Brand & Boost Profits with Ola Sars of Soundtrack

Mon, 08 Sep 2025 15:34:00 GMT

Choosing the right music for restaurants may not seem important from the get-go, but it is definitely a crucial aspect of your business that you must never set aside. Jaime Oikle emphasizes how your chosen playlist can make or break your restaurant environment with Ola Sars, founder and CEO of Soundtrack. He shares how they serve as a one-stop shop for businesses that want to secure the right music for their commercial needs while navigating all of its complicated licensing matters. Ola discusses their process in cultivating music for restaurant owners and employ AI tools to elevate their techniques. He also explains how restaurant managers should handle their music access, deal with explicit content, and determine the best music volume that works well for your place.

Find out more at https://www.soundtrack.io/ & https://www.runningrestaurants.com.

Sponsor Link: https://servicewithstyle.com/runningrestaurants

Sponsor Link: https://www.theleasecoach.com

Creating Shareable Experiences In Your Restaurant With Michael Tronn

Thu, 21 Aug 2025 12:00:00 GMT

A good restaurant is beloved not just because of its delicious food, but most importantly the lasting shareable experiences it offers to every single customer. Jaime Oikle sits down with Michael Tronn of 3 Hospitality and TIMBR to discuss the right way to deliver a complete restaurant experience anyone will love and remember. He explains how to perfectly combine good food, flawless service, and impactful branding to make your restaurant a certified go-to establishment. Michael also discusses why restaurant owners must always stay updated with current social media trends, where word of mouth is passed around almost instantly.

Find out more at https://www.michaeltronn.com & https://www.runningrestaurants.com.

Sponsor Link: https://www.RestaurantFormula.com

Sponsor Link: https://servicewithstyle.com/runningrestaurants

What It Takes To Be A Good Restaurant Manager With Darren Denington And Alison Anne

Wed, 23 Jul 2025 14:43:00 GMT

Having a good restaurant manager is essential in securing success in the world of hospitality. What characteristics and leadership styles should they possess? Jaime Oikle explores the eight traits of an effective manager with Darren Denington and Alison Anne. They discuss how managers must do the inner work to elevate themselves as impactful leaders and the best ways to build thriving relationships with their team. Darren and Alison also talk about Restaurant Management 201 and 301, a series of in-depth workshops about building cohesive and effective restaurant managers and crews.

Find out more at https://www.linkedin.com/in/darrendenington/, https://www.linkedin.com/in/alisonanne/, & https://www.runningrestaurants.com.

Tips For Building Culture For Restaurant Owners & Managers With David Friedman (Ep 250)

Mon, 14 Jul 2025 19:00:00 GMT

The everyday and long-term success of your restaurant hinges greatly not just on hiring the most talented people but also on building the right culture. Jaime Oikle sits down with David Friedman, founder of CultureWise, to break down how to create the ideal restaurant culture and environment. He talks about the right way to cultivate positivity within your team by constantly showing that you care about them, not just as employees but living and breathing human beings. David also dispels some misconceptions about culture building and the right way to take care of red flags as soon as they appear.

Find out more at https://culturewise.com/ & https://www.runningrestaurants.com.

Sponsor Link: https://servicewithstyle.com/runningrestaurants

Sponsor Link: https://www.RestaurantFormula.com

Streamlining Operations In Your Restaurant With Matthew Patrick (Ep 249)

Mon, 30 Jun 2025 21:27:00 GMT

Your restaurant finances and taxes will always be your restaurant's most complicated and overwhelming aspects. Streamlining operations is the way to go if you want these to become much more manageable. Jaime Oikle sits down with returning guest Matthew Patrick to take a deep dive into the financial aspect of the restaurant industry. Together, they share valuable tips on menu engineering, tax compliance, cash flow monitoring, and tip management. Matthew also discusses how AI and the plethora of automated tools right now reshape how restaurants are run and managed - and why you cannot afford to ignore them at all.

Find out more at https://patrickaccounting.com/ & https://www.runningrestaurants.com.

Sponsor Link: https://www.RestaurantFormula.com

Sponsor Link: https://www.theleasecoach.com

Creating Memorable Customer Service at Your Restaurant with Chris Tripoli (Ep 248)

Wed, 18 Jun 2025 18:19:00 GMT

Restaurant goers will certainly remember good food bundled with good customer service. By creating a point of differentiation in these areas, you can make your place not only commendable but also memorable. Chris Tripoli of The Restaurant Clinic discusses why a personalized and specialized approach is the rising trend every restaurant should take advantage of in this age when so many food choices are readily available and easily accessible. He also shares insights on adjusting to customer needs in a post-pandemic world, starting a restaurant even with little to no experience, and using the latest technology to level up your operations.

Find out more at https://www.therestaurantclinic.com/ & https://www.runningrestaurants.com.

Sponsor Link: https://www.theleasecoach.com

Sponsor Link: https://servicewithstyle.com/runningrestaurants

Restaurant Marketing and Branding 101 With Joe Haubenhofer (Ep 247)

Tue, 03 Jun 2025 11:00:00 GMT

Your restaurant’s marketing and branding are not only about turning heads and getting everyone’s attention. Most importantly, it is about turning your target market into loyal customers. Joe Haubenhofer, owner of The Plaid Penguin, discusses the right way to do this to improve and elevate how your restaurant is received by the public. He shares practical tips on creating effective logos, designing restaurant menus, using photography for maximum impact, and sticking to your set brand guidelines. Joe also discusses how to blend brand and marketing with your workplace culture to inspire everyone to exude authenticity, intentionality, and consistency.

Find out more at https://www.theplaidpenguin.com/ & https://www.runningrestaurants.com.

Sponsor Link: https://servicewithstyle.com/runningrestaurants

Sponsor Link: https://www.RestaurantFormula.com

Driving Restaurant Sales: A Guide to Customer Data Analytics & Loyalty with Abhinav Kapur (Ep 246)

Mon, 19 May 2025 23:32:00 GMT

Dive headfirst into the data revolution sweeping the restaurant industry! In this episode, host Jaime Oikle dives deep into the world of restaurant customer data analytics with Abhinav Kapur, co-founder and CEO of Bikky. Abhinav shares his journey from identifying the data gap in the hospitality industry to creating a powerful tool that helps restaurants understand and leverage customer insights. Discover how analyzing menu data can drive loyalty, why customer lifetime value is crucial (it's WAY more than just that one sandwich!), and how personalized marketing can triple your conversion rates. We explore how Bikky integrates seamlessly into existing restaurant tech stacks and even sneak in some personal life wisdom and book recommendations. Get ready for a data-driven future where restaurants thrive by understanding the people behind every transaction, turning casual diners into lifelong fans!

Find out more at https://www.bikky.com/ & https://www.runningrestaurants.com.

Sponsor Link: https://www.RestaurantFormula.com

Sponsor Link: https://www.theleasecoach.com

How Automated Tip Management Is Transforming Restaurant Operations - With Kirk Grogan (Ep 245)

Tue, 06 May 2025 11:00:00 GMT

Tipping is an important element in running a restaurant. Employees often receive several tips in a single dinner service, and sometimes keeping up with it is quite overwhelming and confusing. Kirk Grogan is here to discuss how automation can ease the burden of this particular task. Joining Jaime Oikle, the Co-Founder & COO at TipHaus shares the many benefits of using an automated process in computing, recording, and distributing tips, which results in a more optimized and streamlined restaurant operation. Kirk also explains how improving your tipping system greatly helps in improving employee retention and building a healthy workplace culture.

Find out more at https://www.tiphaus.com/ & https://www.runningrestaurants.com.

Sponsor Link: https://www.theleasecoach.com

Sponsor Link: https://servicewithstyle.com/runningrestaurants

Exploring The 2025 Restaurant Business Report with Bryan Solar (Ep 244)

Mon, 21 Apr 2025 21:20:00 GMT

The 2025 Restaurant Business Report was recently released, and it is full of curious yet enlightening information for the industry’s future. Jaime Oikle explores its contents with Bryan Solar, Chief Product Officer at SpotOn. Together, they discuss how restaurants should navigate today’s rising economic pressures, which involve increased costs, labor issues, and supply chain volatility. They explain how restaurant pricing should be adjusted and managed despite potential resistance from customers. Bryan also talks about the role of data, AI tools, and other innovative technologies in greatly transforming the restaurant industry in today’s highly digital society.

Find out more at https://www.spoton.com/ & https://www.runningrestaurants.com.

Sponsor Link: https://servicewithstyle.com/runningrestaurants

Sponsor Link: https://www.RestaurantFormula.com

Restaurant Accounting: Fixing Your Finances and Boosting Margins with Marta Grumberg (Ep 243)

Wed, 09 Apr 2025 20:42:00 GMT

Understanding the intricacies of restaurant accounting is paramount for any owner looking to thrive in today's competitive market. In this episode, we dive into the crucial world of restaurant accounting and finances with Marta Grumberg of Grumberg Accounting. Jaime Oikle sits down with Marta to explore the biggest financial challenges restaurant owners face—shrinking margins, rising food costs, and the common accounting pitfalls that can make or break a business. Get ready for a fast-paced, no-nonsense guide to help you stay on top of your numbers and run a smarter, more successful restaurant. Stay tuned!

Find out more at https://grumbergaccounting.com/ & https://www.runningrestaurants.com.

Sponsor Link: https://www.RestaurantFormula.com

Sponsor Link: https://www.theleasecoach.com

Boosting Restaurant Profits Using AI With Carl Turner (Ep 242)

Mon, 24 Mar 2025 20:00:00 GMT

Running a restaurant is tough – managing orders, executing marketing campaigns, and maintaining high customer engagement can quickly become overwhelming. Thankfully, AI has been changing the game and is now helping owners automate repetitive and time-consuming tasks. In this episode, Jaime Oikle talks with Carl Turner, CEO of SWIPEBY, to discuss how AI-driven tools can streamline marketing, online ordering, and customer interactions. They emphasize how this innovation allows owners to spend more time on things that truly matter: great food and outstanding service. Whether you are looking to improve efficiency or drive more repeat customers, this conversation is packed with insights you do not want to miss.

Find out more at https://swipe.by/ & https://www.runningrestaurants.com.

Sponsor Link: https://servicewithstyle.com/runningrestaurants

Sponsor Link: https://www.RestaurantFormula.com

Just Getting Started - Life Wisdom & Business Insights with David DeLorenzo (ep 241)

Wed, 12 Mar 2025 15:33:00 GMT

David DeLorenzo returns to the podcast to join Jaime Oikle once again, this time to talk about his new book, Just Getting Started. He shares life wisdom and business insights on finding balance and fulfillment in life. David explores how to create a productive daily schedule, the essence of embracing positive habits and hobbies, as well as the right way to get off the grind and relax. He also talks about the importance of adopting a healthy lifestyle, trying out yoga and meditation, what it is like to have a new puppy at home, and how to be easily coachable regardless of where you are in your career.

Find out more at https://iamthedelo.com & https://www.runningrestaurants.com.

https://www.newyorkrestaurantshow.com/

Preview: 2025 Bar and Restaurant Expo in Las Vegas (Ep 240)

Fri, 07 Mar 2025 17:34:04 GMT

In this episode, Jaime Oikle of RunningRestaurants.com interviews Ashley Bray about the Bar and Restaurant Expo in Las Vegas this upcoming March 24-26. 2025. They discuss the expo's events, education, exhibit floor, and networking parties. Ashley highlights several trends along the way. The expo promises great industry educational and networking opportunities -- don't miss it! Use code: MONEY to save 30% through 3/10/25. More info at https://barandrestaurantexpo.com

The Secret Sauce To Restaurant Success: Service, Storytelling, And Disruptive Thinking With Christian J. Fischer (Ep 239)

Mon, 03 Mar 2025 17:54:00 GMT

In a rapid age of technology where businesses are all about scaling and expansion, the beauty of keeping everything localized is still a strong strategy in the restaurant industry. Christian J. Fischer, the Disruptive Chef, joins Jaime Oikle in discussing the beauty and uniqueness of running hyperlocal restaurants. They share why focusing on certain food specializations can boost your restaurant’s exposure and give it a nice different flavor. Christian also explains how to constantly recognize your staff’s good performance, the power of being adaptable, and the unchangeable importance of having outstanding restaurant service.

Find out more at https://www.christianjfischer.com/ & https://www.runningrestaurants.com.

https://www.newyorkrestaurantshow.com/

Cultivating The Right Ownership Mindset With Alison Anne (Ep 238)

Wed, 19 Feb 2025 20:06:00 GMT

Building a successful restaurant requires more than just good food. It also demands a strong team driven by the right ownership mindset. In this episode, Jaime Oikle talks with Alison Anne about cultivating and maintaining a thriving restaurant culture. Alison emphasizes the importance of genuine connections with your staff and what it takes to move beyond the main character syndrome to understand their needs and motivations. She also advocates for building intentional relationships in the fast-paced restaurant environment, addressing fears around time off, and seeing the guest experience through their eyes. Take your restaurant to the next level one genuine connection at a time.

Find out more at https://www.restaurantrevolution.me/ & https://www.runningrestaurants.com.

Sponsor Link: https://www.RestaurantFormula.com

Sponsor Link: https://www.theleasecoach.com

How To Streamline Kitchen Operations With Simon Zatyrka (Ep 237)

Thu, 13 Feb 2025 15:48:00 GMT

Many restaurants are so focused on offering good food that they fall short of providing a great experience to their own employees. Simon Zatyrka, the Culinary Mechanic, joins Jaime Oikle to discuss how chefs and restaurant owners should streamline their kitchen operations and bring them to the next level. Together, they discuss how to master the nuts and bolts of running a restaurant, the most important soft skills every owner must possess, and how to get around the worsening labor costs. Simon also explains how time management, clear communication, and work delegation can massively transform any kitchen and lead it straight to success.

Find out more at https://culinarymechanic.com/ & https://www.runningrestaurants.com.

Sponsor Link: https://servicewithstyle.com/runningrestaurants

Sponsor Link: https://www.restaurantreport.com/jason

Recruiting & Team Building in the Restaurant Industry with Roger Beaudoin (Ep 236)

Thu, 06 Feb 2025 07:15:00 GMT

Running a successful restaurant starts with team building, and Jaime Oikle dives deep into this crucial topic with Roger Beaudoin in this episode. They discuss practical strategies for identifying top talent, empowering employees, and fostering a strong workplace culture that drives results. Roger shares his proven methods for recruiting, training, and retaining top-tier staff while creating a motivated and engaged team. If you're ready to build a restaurant dream team and elevate your leadership skills, this conversation is packed with actionable insights you won’t want to miss!

Sponsor Link: https://www.restaurantreport.com/jason

Sponsor Link: https://www.theleasecoach.com

Building The Right Restaurant Leadership Team With Darren Denington (Ep 235)

Mon, 27 Jan 2025 23:04:00 GMT

Restaurants require a well-rounded and high-performing leadership team to ensure it operates flawlessly and effectively. With so many moving parts, owners must learn how to hire the right people who can work together in a fast-paced environment. Jaime Oikle explains how this can be done with Darren Dennington, founder of Service With Style. Together, they discuss the right way to write job descriptions, the difference between leadership and management, and the impact of various leadership styles in a restaurant setting. Darren also shares an overview of the Restaurant Management 201 this March in New York.

Find out more at https://servicewithstyle.com/ & https://www.runningrestaurants.com & https://restaurantmanagement201.com/ .

Sponsor Link: https://www.theleasecoach.com

Sponsor Link: https://www.RestaurantFormula.com

2025 Restaurant Workforce Management Report Overview with Jordan Boesch (Ep 234)

Mon, 20 Jan 2025 20:49:00 GMT

2025 Restaurant Workforce Management Report. Sitting down with Jaime Oikle, they explore the collective feedback of more than 900 restaurant managers about employee needs, wages, and retention. Discover how to overcome the biggest hiring challenges, keep up with the continuous growth of QSR dining over full-service dining, and navigate the ever-evolving culture of tipping. Jordan also shares insights on how the restaurant industry must transform alongside the new technological innovations and remain optimistic despite the rapidly changing trends.

Find out more at https://www.7shifts.com/ & https://www.runningrestaurants.com.

Sponsor Link: https://www.RestaurantFormula.com

Sponsor Link: https://www.restaurantreport.com/jason

Mastering Cost Controls for Restaurants with Roger Beaudoin (Ep 233)

Tue, 14 Jan 2025 03:26:00 GMT

Cost controls are paramount in maximizing restaurant profitability, and Roger Beaudoin of Restaurant Rockstars joins Jaime Oikle in this episode to emphasize their critical importance. Roger breaks down essential systems for managing food, beverage, and labor costs, including accurate inventory tracking and menu cost analysis. He provides valuable insights on calculating true usage, understanding prime cost, and optimizing menu pricing for maximum profit potential. Don't miss this episode – discover how to implement these strategies and watch your restaurant's bottom line soar!

Sponsor Link: https://www.theleasecoach.com

Sponsor Link: https://servicewithstyle.com/runningrestaurants

The Pokeworks Success Story: Franchise Growth & Expansion with Peter Yang (Ep 232)

Mon, 06 Jan 2025 22:15:00 GMT

Peter Yang, co-founder of Pokeworks, shares the inspiring story of building a successful restaurant franchise from the ground up. Discover how Pokeworks went from a single location in New York City to a nationwide sensation with over 70 locations. Jaime Oikle and Peter Yang discuss the unique aspects of the Pokeworks franchising model, including their focus on small footprints, efficient operations, and prime real estate selection. Tune in to learn about the power of social media marketing, building a strong loyalty program, and the importance of finding the right franchise partners. This episode is packed with valuable insights for anyone interested in the restaurant industry or franchising opportunities.

Sponsor Link: https://servicewithstyle.com/runningrestaurants

Sponsor Link: https://www.RestaurantFormula.com

Checkmate: Redefining Restaurant Technology With Vishal Agarwal (Ep 231)

Wed, 11 Dec 2024 22:58:00 GMT

Empowering restaurants to thrive in the digital age, Checkmate offers a suite of innovative solutions. In this episode, Jaime Oikle chats with Vishal Agarwal, the founder and CEO of Checkmate, a tech game-changer for restaurants. Initially focused on simplifying payment processes, Vishal discovered restaurant operators' deeper challenges with managing orders from multiple platforms. That's when the lightbulb went off! Vishal and his team created a suite of tools that not only simplify payments but also streamline online ordering, kiosks, and even phone orders using AI. Tune in to explore the future of restaurant technology and the impact of Checkmate’s solutions.

Learn more about Checkmate at https://www.itsacheckmate.com/ and check out more great tips at runningrestaurants.com.

Sponsor Link: https://www.restaurantreport.com/jason

Sponsor Link: https://www.theleasecoach.com

20 Book Recommendations from Restaurant Industry Execs and Insiders (Ep 230)

Mon, 02 Dec 2024 22:58:00 GMT

I'm a book aficionado so I loved puting this together -- Twenty absolutely solid book recommendations from a stellar collection of restaurant industry execs and insiders. Be sure to add some of these to your library or wish list...

The Who...

Sponsor Link: https://www.RestaurantFormula.com

Transforming Restaurants With AI: Enhancing the Guest Experience with Alex Sambvani (Ep 229)

Wed, 20 Nov 2024 20:21:00 GMT

How can AI revolutionize your restaurant’s guest experience? In this episode, Jaime Oikle talks with Alex Sambvani from Slang.ai about how their voice-powered AI technology is helping restaurants improve efficiency and customer service. From handling reservations to answering common questions, Slang.ai’s solution allows restaurants to automate over 50% of their phone calls while enhancing the guest experience with human-like interaction. Discover how this innovative platform is helping operators reduce missed calls, capture more business opportunities, and streamline operations—all without replacing staff.

Sponsor Link: https://www.theleasecoach.com

Sponsor Link: https://servicewithstyle.com/runningrestaurants

Cost Management Hacks For Restaurants With Angelo Esposito (Ep 228)

Wed, 13 Nov 2024 20:37:00 GMT

Jaime Oikle sits down with Angelo Esposito of Wisk.ai to dive deep into the world of cost management for restaurants. From tracking cost of goods sold to automating invoices, they explore practical ways to boost profitability and streamline operations. Angelo shares key insights on inventory management, recipe cost tracking, and how AI can simplify the most tedious tasks. Tune in for valuable lessons on improving your restaurant’s bottom line with smart, tech-driven solutions.

Learn more about Wisk.ai at https://www.wisk.ai/ and check out more great tips at runningrestaurants.com.

Sponsor Link: https://servicewithstyle.com/runningrestaurants

Sponsor Link: https://www.RestaurantFormula.com

Bun Mee: Bringing Vietnamese Street Food to the Mainstream with Denise Tran (Ep 227)

Wed, 06 Nov 2024 20:54:00 GMT

With its innovative menu and commitment to quality, Bun Mee has quickly become a beloved destination for foodies seeking a taste of Vietnam. In this episode, Jaime Oikle sits down with Denise Tran, founder and CEO of San Francisco-based Vietnamese sandwich eatery Bun Mee. Denise recounts her journey of bringing authentic bánh mì into the mainstream, transitioning from a legal career to pursuing her culinary dreams. With four thriving locations and a fifth on the way, she shares the excitement of launching a national franchise while navigating the complexities of the restaurant industry. Join them as they delve into Bun Mee's story, the challenges of growth, and Denise's passion for sharing her heritage through food.

Learn more about Bun Mee at https://bunmee.co/ and check out more great tips at runningrestaurants.com.

Sponsor Link: https://www.restaurantreport.com/jason

Sponsor Link: https://servicewithstyle.com/runningrestaurants

Restaurant Design: Crafting Unique Culinary Experiences With David Shove-Brown (Ep 226)

Tue, 29 Oct 2024 20:47:00 GMT

Restaurant design is more than just aesthetics. It’s about crafting a memorable and immersive experience. Join Jaime Oikle and //3877 co-founder David Shove-Brown as they explore restaurant design, highlighting how to create unique dining experiences that blend architecture, branding, and hospitality. David talks about the evolution of his firm, the significance of understanding client visions, and the role of thoughtful design in enhancing both guest and staff interactions. From conceptualizing the perfect atmosphere to ensuring functionality and aesthetics, David explores the key elements that make a restaurant truly memorable. Tune in for a deep dive into the art and science of restaurant design!

Sponsor Link: https://www.RestaurantFormula.com

Sponsor Link: https://www.restaurantreport.com/jason

Walking Through the Pain Points of the Restaurant Business with Matthew Wilson (Ep 225)

Thu, 24 Oct 2024 14:17:00 GMT

Restaurant owners who are having trouble improving their menu, operations efficiency, and team management are going to want to tune in as we dig into the pain points impacting restaurants. Matthew Wilson, owner of the restaurant and hospitality consulting business Mise En Place. joins for a conversation with Jaime Oikle of Running Restaurants as he shares how he guides owners in developing a highly profitable menu, revamping employee management strategies, and more. Matthew also stresses the importance of an in-depth social audit to ensure your restaurant has a good following and reputation online.

Sponsor Link: https://www.theleasecoach.com

Sponsor Link: https://servicewithstyle.com/runningrestaurants

Transforming Team Management with Rushi Patel (Ep 224)

Wed, 16 Oct 2024 19:36:00 GMT

This episode features Rushi Patel, co-founder of Homebase, as he joins Jaime Oikle to share how the company transformed from a simple scheduling tool into a comprehensive platform for managing hourly workforces. From its humble beginnings, Homebase has expanded to offer communication tools, onboarding, and payroll services. Rushi recounts the journey of transforming Homebase to meet the needs of hourly business owners and their teams, and how the app has adapted to the changing landscape of business management. Tune in to learn how Homebase can revolutionize the way you manage your team and improve your business operations.

Sponsor Link: https://servicewithstyle.com/runningrestaurants

Sponsor Link: https://www.RestaurantFormula.com

Building A People-First Culture In The Restaurant Industry (Ep 223)

Mon, 07 Oct 2024 22:18:00 GMT

In this episode, Jaime Oikle interviews Michel Falcon, a restaurant entrepreneur and author, to discuss the power of a people-first culture in business. Falcon shares his unique approach to building successful teams, cultivating engaged employees, and fostering a workplace that thrives on transparency. Discover how prioritizing people can drive top-line results, enhance customer experience, and create lasting success in the competitive restaurant industry. Tune in to learn actionable insights for your business, whether you're in hospitality or beyond.

Sponsor Link: https://www.restaurantreport.com/jason

Sponsor Link: https://servicewithstyle.com/runningrestaurants

Dynamic Pricing For Restaurants With Gordon Paterson And Jose Albis (Ep 222)

Tue, 01 Oct 2024 19:10:00 GMT

AI-powered dynamic pricing is the key to maximizing your restaurant’s profits—are you ready to embrace it? In this episode, Jaime Oikle dives into the game-changing world of dynamic pricing with industry experts Gordon Paterson and Jose Albis from Dynpricing Technologies Inc. Learn how AI is revolutionizing third-party delivery platforms by adjusting prices during peak and off-peak hours, helping restaurants balance demand, improve profitability, and maintain top-quality service. Whether you're curious about cutting-edge restaurant tech or looking for ways to streamline operations, this conversation will give you fresh insights into the future of dining.

Sponsor Link: https://www.RestaurantFormula.com

Sponsor Link: https://www.theleasecoach.com

MISTAKE: Not Recognizing & Rewarding Top Performers at Your Restaurant (Ep 221)

Wed, 18 Sep 2024 18:54:32 GMT

Gold, silver & platinum buried in the recognition treasure chest. Roger Beaudoin from Restaurant Rockstars tells you how to dole it out - Check out these tips for your restaurant...

Sponsor Link: https://servicewithstyle.com/runningrestaurants

Sponsor Link: https://www.restaurantreport.com/jason

What Makes A Great Restaurant Culture With Jordan Boesch (Ep 220)

Mon, 09 Sep 2024 21:04:00 GMT

A restaurant is not simply shaped by the food it serves but also by the efficiency of the team behind it. In this episode, Jaime Oikle sits down with Jordan Boesch, CEO of 7shifts, to discuss what it takes to build a great restaurant culture. He breaks down the most common pain points faced by both owners and employees in the hospitality industry and restaurant management, as well as the right ways to address them. Jaime also stresses the importance of making internal promotions, offering consistent employee feedback, and recognizing your most deserving team members.

Sponsor Link: https://www.theleasecoach.com

Sponsor Link: https://www.RestaurantFormula.com

MISTAKE: Not Taking Inventory at Your Restaurant (Ep 219)

Wed, 04 Sep 2024 23:41:00 GMT

The fun stuff...counting inventory.... In this episode Jaime gets with Roger Beaudoin from Restaurant Rockstars to discuss why it is so important to get inventory right at your restaurant. Managing costs and driving profits all stem from effective inventory...check out these operational tips...

Sponsor Link: https://www.theleasecoach.com

Sponsor Link: https://servicewithstyle.com/runningrestaurants

Providing Great Restaurant Customer Service With Darren Denington (Ep 218)

Mon, 26 Aug 2024 22:29:00 GMT

In this episode, Jaime Oikle sits down with Darren Denington, the Founder of Service with Style, to delve into essential restaurant customer service tips that can elevate your dining establishment. With over 27 years of experience, Darren shares his insights on improving customer service through effective training, leadership, and secret shopping strategies. Whether you're a seasoned restaurateur or just starting, this episode offers actionable advice to ensure every guest leaves with a smile and returns for more. Tune in to learn how to create a service experience that truly stands out.

Sponsor Link: https://www.restaurantreport.com/jason

Sponsor Link: https://www.theleasecoach.com

MISTAKE: Enabling Order Takers at Your Restaurant (Ep 217)

Mon, 12 Aug 2024 21:21:38 GMT

DON'T make this MISTAKE.... In this episode Jaime Oikle of RunningRestaurants.com gets with Roger Beaudoin from Restaurant Rockstars to discuss a huge flaw among many restaurants... Allowing your servers to just be "order takers." There's so much opportunity (and revenue & profits) in the "Land of the Sales Star" so stay tuned to how you can uplevel your staff to sell & serve better and drive those dollars to your restaurant's bottom line. You can immediately take these tactics to your team today and they'll earn more tips tonight!

Sponsor Link: https://servicewithstyle.com/runningrestaurants

MISTAKE: Being a Manager Not a Leader at Your Restaurant (Ep 216)

Tue, 06 Aug 2024 16:53:00 GMT

We explore the crucial difference between management and leadership, emphasizing the need for true leadership that empowers employees. In this episode Jaime Oikle of RunningRestaurants.com discusses a common restaurant industry mistake with Roger Beaudoin from Restaurant Rockstars. The pair highlights the importance of clear job descriptions, performance reviews, and setting expectations to foster a culture of accountability and growth. By focusing on leadership over traditional management, restaurant owners can enhance operations, improve employee satisfaction, and deliver exceptional guest experiences. This episode offers valuable insights for creating a thriving and successful restaurant environment. Episode Highlights include: Leadership vs. Management - focusing on the distinction. Empowering Employees - significance of recognizing talent and empowering employees to foster growth within the organization. The Entrepreneurial Mindset - how employees can act as entrepreneurs, taking ownership of their roles and contributing to the business's success.

Setting Clear Expectations - the importance for accountability in new hires. Job Descriptions - the foundation for setting expectations and accountability. Creating Effective Job Descriptions - key components of a powerful job descriptions. Performance Reviews and Feedback - regular performance reviews to provide feedback and recognize employee contributions. Empowering Employees through Scoring - score employee performance to enhance service quality in restaurants. Competitive Advantage of Service Quality - use staff training to provide a superior dining experience. Achieving a Five-Level Experience - Encourage & train staff to deliver exceptional service, enhancing customer satisfaction and competitive edge. More from Roger & Jaime at https://restaurantrockstars.com & https://www.runningrestaurants.com.

Sponsor Link: https://www.theleasecoach.com

Maximizing Local Restaurant Marketing for Operators & Franchisees With Brett Campbell (Ep 215)

Tue, 30 Jul 2024 19:02:00 GMT

Thriving in this competitive restaurant landscape can be quite difficult. Imagine an Amazon experience specifically for local marketing vendors! Franchisees can browse a diverse marketplace, selecting the tactics that best target their audience. Join Jaime Oikle and Brett Campbell, the Co-Founder and CMO at Loma, to explore the challenges faced by restaurant marketing teams, particularly in the fast-paced world of franchise operations. Brett discusses the unique needs of local marketing and how the Loma Platform bridges the gap between national brands and individual franchises. It’s time to stop wasting time creating plans, negotiating with vendors, and tracking results. Join Jaime and Brett and see how Loma takes care of everything, from execution to providing valuable data to measure your success.

Sponsor Link: https://servicewithstyle.com/runningrestaurants

Supercharge Your Restaurant's Marketing Game With Jackie Bebenroth Of Muse (Ep 214)

Tue, 30 Jul 2024 14:45:00 GMT

Are you ready to supercharge your restaurant's marketing game? In this episode, Jamie Oikle dives deep with marketing maestro Jackie Bebenroth, Principal at Muse, to uncover how strategic branding can skyrocket your restaurant's success. Jackie shares her expertise in brand strategy and content marketing, drawing from her vast experience working across the food system and her personal insights as the spouse of a restaurant operator. From perfecting your visual identity to leveraging local influencers, Jackie offers practical tips and innovative strategies that will keep your restaurant buzzing and top of mind. Whether you’re navigating the complexities of social media or seeking cost-effective ways to tell your unique story, this episode is packed with actionable advice to elevate your marketing efforts and boost your bottom line. Tune in to discover how to make your restaurant not just a place to eat, but an unforgettable experience!

Sponsor Link: https://www.restaurantreport.com/jason

The Future Of Restaurant Insurance And Technology With David DeLorenzo (Ep 213)

Tue, 16 Jul 2024 10:00:00 GMT

Are you ready to turn up the heat in your restaurant business? In this episode, Jamie Oikle welcomes back David (The DELO) DeLorenzo, the mastermind behind Bar and Restaurant Insurance. But we’re diving deeper than just insurance today. Delo, who’s a seasoned player in the hospitality industry, shares his unique insights into the current landscape and reveals how he’s leveraging cutting-edge technology to help restaurateurs navigate the often turbulent waters of the business. From innovative solutions to manage slip-and-fall claims to revolutionary ways to streamline operations, Delo’s got the lowdown on how to keep your establishment thriving. Join us as we explore what’s sizzling in Delo’s world, and why staying ahead of the curve can mean the difference between just getting by and truly thriving. Tune in for a conversation that’s sure to light up your business strategy!

Effective Digital Marketing Strategies For Restaurants With Brenton Thomas (Ep 212)

Mon, 01 Apr 2024 17:44:00 GMT

In this episode, we host Brenton Thomas, founder of Twibi, in a conversation about effective digital marketing strategies for restaurants. Brenton advises starting with Google and Facebook ads due to their high return potential and suggests focusing on conversion tracking and consistent messaging across platforms. He recommends search campaigns and performance max campaigns for targeting high-intent customers and emphasizes the importance of optimizing Google My Business for local SEO.

Brenton also touches on the value of high-quality photography and the challenges of adapting to algorithm changes, offering practical tips for small restaurants, including:

● Recommendations for channel usage and budget allocation, emphasizing Google ads and Facebook ads

● Importance of setting up conversion tracking on Facebook for ad optimization

● Utilizing Google ads, including search campaigns and performance max campaigns

● Emphasizing the significance of optimizing Google My Business profiles and local SEO

● Incorporating short-form videos into performance max campaigns and focusing on lifestyle in video content

● Value of portraying the dining experience through images and high-quality photography

● Challenges of keeping up with evolving algorithms and privacy policies

Timestamps and other highlights from the episode include:

● Digital Marketing Overview (00:00:32)

Brenton gives an overview of Twibi's digital marketing services, including Google ads, Facebook ads, Instagram, and email marketing.

● Channel Recommendations (00:01:35)

Brenton recommends Google ads and Facebook ads for restaurants, advises against using Twitter and TikTok, and suggests split testing between Google and Facebook ads.

● Facebook Advertising (00:02:33)

Discussion on setting up conversion tracking on Facebook and optimizing for specific events like purchases and email collections.

● Google Ads Strategy (00:05:54)

Brenton explains the importance of starting with a search campaign and utilizing performance max campaigns for Google properties.

● Local SEO and Business Citations (00:08:16)

The importance of optimizing Google My Business profiles and utilizing local business citations for better visibility.

● Video Advertising (00:10:02)

Brenton discusses the inclusion of video in performance max campaigns and its effectiveness in advertising.

● Content Creation for Restaurants (00:11:07)

Tips on creating content that showcases the experience and lifestyle around the restaurant, rather than just the food.

● Keeping Up with Changes (00:12:44)

Discussion on how to stay informed about algorithm changes in digital marketing, including utilizing email updates and working with agencies.

● Digital Marketing Tips (00:14:23)

Brenton recommends starting with Facebook advertising and shares technical tips for tracking attribution in Google Analytics.

Be sure to check out the episode. Find out more at https://www.twibiagency.com and https://www.runningrestaurants.com.

Quick Hit: "Effective 1-on-1 Meetings" (Ep 211)

Wed, 20 Mar 2024 21:45:00 GMT

In this quick hit episode, Jason Brooks, Founder & CEO of HospiVation and author of the new book "Every Leader Needs Followers" provides a guide for conducting effective one-on-one meetings with team members. Brooks stresses the importance of listening over speaking, recommending a 35% speaking to 65% listening ratio for managers. Meeting should be divided into three parts: the first for the team member to share freely, the second for the manager to follow up on previous discussions, and the third for the team member to talk about their development and challenges. The approach aims to build strong relationships and empower team members to handle issues independently, minimizing the need for constant managerial oversight. Episode Highlights - How to have effective one-on-one meetings with team members - Importance of listening and engaging in meaningful conversations - Structuring the meeting into three segments - Manager talking for 35% and listening for 65% of the time - Encouraging team members to discuss personal interests, recent events, or work-related matters - Following up on previous discussions and addressing questions or concerns - Allowing team members to discuss their development, challenges, and areas for improvement - Building genuine relationships with team members - Fostering an environment of support and empowerment - Cultivating a team capable of handling issues independently FYI: This is a short snippet from episode #209: "Transforming Restaurant Managers into Leaders" - Click for full episode - https://www.runningrestaurants.com/articles/transforming-restaurant-managers-into-leaders More from Jason & Jaime at https://jasonebrooks.com & https://www.runningrestaurants.com.

Quick Hit: "Building an Unbreakable Restaurant Culture" (Ep 210)

Fri, 15 Mar 2024 19:11:00 GMT

This is a short snippet from a recent webinar we hosted with Roger Beaudion of Restaurant Rockstars. Roger discusses how he used his "Difference Dollars" program to creating a culture of appreciation. Used in his restaurants for two decades, Difference Dollars rewarded employees for exceptional performance, fostering a positive culture. It encouraged a culture where excellence was recognized, motivating employees and naturally filtering out those who did not align with the restaurant's ethos. Episode Highlights: - Impacting a restaurant culture - Nomination process - Recognition ceremony - Power of a lasting impact on employee engagement - Influence on new employees - Overall effect on restaurant culture and employee engagement More from Roger & Jaime at https://restaurantrockstars.com/?ref=jaimeoikle & https://www.runningrestaurants.com.

Transforming Restaurant Managers Into Leaders (Ep 209)

Wed, 13 Mar 2024 19:42:00 GMT

In this episode, RunningRestaurants.com founder Jaime Oikle hosts Jason Brooks, the founder and CEO of HospiVation, who shares his expertise on leadership in the restaurant industry from his book, Every Leader Needs Followers. Brooks discusses the importance of understanding KPIs, the benefits of systematic leadership, and the need for effective delegation. He emphasizes the value of an "owner-like orientation" for new employees and the significance of one-on-one reviews for building team relationships.

Brooks also highlights his goal to support Giving Kitchen by selling 10,000 copies of his book. The episode offers practical advice for restaurant managers to improve their leadership skills and make a community impact, including:

Importance of understanding key performance indicators (KPIs) and systematic leadership approach
Mastering KPIs and understanding brand-level, multi-unit, and store-level KPIs
Importance of breaking down large targets into smaller, manageable goals
Enhancing employee onboarding processes and instilling an ownership mentality
Effective delegation and structured training
Challenges of delegation and the impact of leadership mindset on team development
Engaging in one-on-one reviews and building relationships with team members
Leading with the right mindset: managing, leading, and coaching

Timestamps and other highlights from the episode include:

Mastering Your KPIs (00:05:45)

Understanding and managing key performance indicators in the restaurant industry.

Owner-Like Orientation (00:13:43)

Improving the onboarding process by instilling an owner mentality in new hires.

Delegate by Creating Mini Games (00:20:43)

Effective delegation by prioritizing tasks, identifying strengths, and proper training techniques.

Delegating (00:24:43)

Reasons for poor delegation: lack of understanding, trust issues, power hoarding.

Engaging with One-on-Ones (00:26:50)

Importance of regular one-on-one check-ins, listening more than talking, building relationships.

Leading with the Right Mindset (00:32:36)

Differentiating managing, leading, and coaching mindsets, their tactics and styles.

Supporting Giving Kitchen (00:37:09)

Jason Brooks' mission to donate $30,000 in 30 days through book sales, and how to help.

Be sure to check out the episode. Find out more at https://www.jasonebrooks.com and https://www.runningrestaurants.com.

Trends, Challenges & Opportunities: With Tony Smith Of Restaurant 365 (Ep 208)

Wed, 06 Mar 2024 19:10:00 GMT

In this episode RunningRestaurants.com, founder Jaime Oikle interviews Tony Smith, CEO and Co-founder of Restaurant365. They discuss the state of the restaurant industry, touching on concerns about a potential recession, the impact of inflation, and the ongoing labor challenges. They delve into the role of AI and data intelligence in restaurant management, including forecasting, inventory, and employee scheduling. They explore how technology can give managers time back by automating administrative tasks, allowing them to focus on the guest experience and operate more like owners.

The conversation also covered the significance of decision-making and leadership within the industry. Tony teases future developments for Restaurant365, such as tip automation and enhancements to their workforce management suite. The episode concludes with a few book recommendations from Tony and Jaime.

Timestamps and other highlights from the episode include:

Current industry trends and concerns (00:00:44)

Discussion about the uncertainty in the restaurant industry, potential recession impact, and the alleviation of inflation concerns.

Restaurant 365's primary pillars (00:02:59)

Overview of the three main areas: accounting, operational software, and workforce management, along with the focus on providing better intelligence tools.

AI and data intelligence in the industry (00:04:19)

Exploration of the applications of AI and machine learning in the restaurant industry, including sales forecasting, accounting functions, and employee training.

Automating administrative tasks (00:06:34)

The system's ability to give managers time back to focus on guest experience and important tasks, leading to them thinking more like operators.

Empowering managers and operators (00:07:51)

Discussion about how the system turns managers into operators, allowing them to make impactful decisions and have a more significant role in the business.

Labor challenges and solutions (00:09:41)

Addressing the labor crunch, wage inflation, and successful strategies for hiring, retaining, and incentivizing employees.

Restaurant Transformation Tour and community involvement (00:11:25)

Insights into the regional and national shows aimed at providing valuable information, bringing partners together, and fostering a sense of community within the industry.

Cultural initiatives and employee engagement (00:14:09)

The importance of a culture focused on growth and learning, investing in employees, and providing intrinsic value in the workplace.

Prime cost control and profit management (00:16:07)

Discussion about the significance of prime cost control, including food and labor costs, and its role in the overall profit and loss statement for restaurants.

The profit and loss report (00:17:18)

Discusses the significance and frequency of profit and loss reports in Restaurant 365, emphasizing its importance in the restaurant industry.

New offerings and future plans (00:18:34)

Highlights the recent release of tip automation and the expansion of workforce management suite, as well as the ongoing investment in business intelligence and machine learning.

Decision-making and leadership (00:19:42)

Tony shares his recent reading on decision-making, the impact of AI, and the importance of human nature in decision-making.

Book recommendations and decision-making (00:21:38)

Explains the concept of decision-making and betting, and additional book recommendations.

Be sure to check out the episode. Find out more at https://www.restaurant365.com & https://www.runningrestaurants.com.

Getting Job Descriptions Right at Your Restaurant (Ep 207)

Tue, 27 Feb 2024 15:12:00 GMT

This is a short snippet from a recent webinar we hosted with Roger Beaudion of Restaurant Rockstars. Roger discusses the vital role of job descriptions in the restaurant business. He explains that clear, detailed job descriptions are crucial for setting expectations and ensuring employee accountability. Roger highlights the lack of comprehensive job descriptions in many restaurants, leading to employee confusion and poor performance. He details the components of an effective job description, including "key success factors" and precise responsibilities, and advocates for employee acknowledgment of these points to foster accountability. Additionally, Roger touches on the importance of outlining career advancement and cross-training opportunities, emphasizing that well-crafted job descriptions can enhance operational success and motivate staff. Episode Highlights: - Importance of job descriptions in the restaurant industry - Lack of comprehensive job descriptions in many restaurants - Key elements of a well-crafted job description - Identifying key success factors for each position - Outlining primary responsibilities with accuracy and detail - Creating a sense of accountability through job descriptions - Potential for career advancement and cross-training - Empowering employees and providing incentives - Benefits of investing time and effort into creating comprehensive job descriptions - Impact of job descriptions on employee performance and restaurant operations More from Roger & Jaime at https://restaurantrockstars.com/?ref=jaimeoikle & https://www.runningrestaurants.com.

The Formula for Getting Service Horribly Wrong (Ep 206)

Sun, 18 Feb 2024 23:22:00 GMT

This is a short snippet from a recent webinar we hosted with Roger Beaudion of Restaurant Rockstars. Roger tells an almost unbelievable story of poor service that should open any operator's eyes. The clip highlights the fact that what your employees say & do can absolutely sabotage your business - so hire and train accordingly... More from Roger & Jaime at https://restaurantrockstars.com/?ref=jaimeoikle & https://www.runningrestaurants.com.

Preview: 2024 Bar and Restaurant Expo - Plus Hot Trends (Ep 205)

Wed, 17 Jan 2024 21:02:00 GMT

In this episode of the Running Restaurants.com podcast Jaime Oikle interviews Ashley Bray about the Bar and Restaurant Expo in Las Vegas this upcoming March. They discuss the expo's events, education, exhibit floor, and networking parties. Ashley highlights several trends including: culinary cocktails with savory and functional ingredients, the rise of non-alcoholic beverages for wellness, as well as the importance of loyalty programs and employee retention for restaurants. The expo promises great industry educational and networking opportunities -- don't miss it! Be sure to check out the episode... Find out more at https://www.barandrestaurantexpo.com & https://www.runningrestaurants.com.

Financial Tips For Restaurant Owners (Ep 204)

Mon, 11 Dec 2023 08:00:00 GMT

In this episode of the Running Restaurants.com podcast Jaime Oikle interviews Jonathan Rosa, president at Moura CFO. Jonathan shares his experience growing up in a restaurant family and working at Burger King headquarters. He discusses the financial challenges restaurant owners face and offers strategies to improve profitability, such as reviewing financial reports, managing costs, and calculating waste. He also emphasizes the importance of cash flow forecasting and exit planning. Other highlights include... - Differences between big corporate operations and independent restaurants - Slim profit margins in the restaurant industry - Tips for increasing restaurant margins, including raising prices and managing costs - Importance of regularly reviewing and analyzing financial reports - Story of a client improving gross profit through changes and monitoring inventory - The 80/20 principle and focusing on key systems and details - Importance of cash flow forecasting and waste calculation - Exit planning for restaurant owners and factors for a successful exit - Importance of building processes, systems, and delegating tasks for a profitable exit Be sure to check out the episode... Find out more at https://www.mouracfo.com & https://www.runningrestaurants.com.

Effective Strategies For Maximizing Restaurant Profits (Ep 203)

Mon, 27 Nov 2023 21:34:00 GMT

In this episode of the podcast, Jaime Oikle of RunningRestaurants.com interviews Tom Rutledge, Managing Partner at RDMS Group. Tom is a former chef turned restaurant consultant. They discuss the challenges of restaurant management, including balancing costs, utilizing data, and adapting to the digital world. Rutledge emphasizes the importance of prime cost management, effective use of data, and creative menu planning. He also highlights the need for excellent customer service and effective management in driving revenue. The impact of the delivery economy on the restaurant industry is also discussed.

Other highlights included:

The need for a comprehensive approach to restaurant management that combines accounting and operations
The challenge of restaurants not making as much money as they should, despite being busy
The importance of prime cost and finding the right balance between different cost factors
The affordability and importance of data collection for restaurants
The challenge of rising costs in the restaurant industry and the need for creativity in the value proposition and menu items
The impact of labor costs and the use of technology to reduce staffing needs
The importance of providing excellent customer service and effective management in controlling costs and driving revenue
The impact of the delivery economy on the restaurant industry and the need to adapt to the changing landscape.

Be sure to check out the episode. Find out more at https://rdmsgroup.com and https://www.runningrestaurants.com.

The Inspiring Journey Of Balance Grille (Fast Casual Asian Fusion) (Ep 202)

Mon, 06 Nov 2023 19:39:00 GMT

In this episode of the podcast, Jaime Oikle of RunningRestaurants.com speaks with Ho Chan Jang (CJ), the Co-Founder and Exec Chef of Balance Grille.

In this fast-paced episode, the two bounce around to a number of key restaurant operations topics, including:

The backstory and journey of Balance Grille
Challenging the stigma surrounding Asian food and offering affordable options
Financial challenges and the importance of hard work and belief in one's concept
The role of technology in the restaurant industry, especially in the wake of COVID-19
Systematization of operations and considerations for franchising
Ideal locations and types of franchise partners for Balance Grille
Marketing strategies, particularly through social media
Advice for new restaurant operators, including being hands-on and attentive to customer feedback

Be sure to check out the episode. Find out more at https://balancegrille.com, https://www.balancegrille.com/franchise, and https://www.runningrestaurants.com.

The Surprise Way To Drive Sales & Profits At Your Restaurant With Zack Oates (Ep 201)

Mon, 30 Oct 2023 13:50:00 GMT

Join Jaime Oikle from RunningRestaurants.com as he speaks with Zack Oates, the Founder and CEO of Ovation. Zack's energy, enthusiasm, and passion are off the charts in this episode. So, what's the answer to the question posed, "What is the surprise way to drive sales and profits for restaurants?" It all starts with FEEDBACK says Zack.

Listen in as we dig deep into:

● Why making it easy for customers to give feedback is so important

● How to turn 5-star feedback into more positive reviews and engagement

● How to turn negative feedback around quickly and easily

● How using customer feedback to find areas of retraining can make a big impact

● Why having a system to manage bad experiences can be critical

● Why getting off-premise (actually all) orders accurate and correct is a big deal

● How to think about your customers to make your restaurant more profitable and successful

● The three levels of customer loyalty: convenience, consistency, and connection.

● and more...

Be sure to check out the episode. Find out more at https://www.ovationup.com and https://www.runningrestaurants.com.

Why Management Systems are Crucial for Restaurant Success With Darren Denington & Alison Anne (Ep 200)

Mon, 23 Oct 2023 09:00:00 GMT

In this episode, Jaime Oikle of RunningRestaurants.com dives into the importance of implementing effective management systems in restaurants with Darren Denington and Alison Anne from the Restaurant Management 201 Workshop. They highlight the significance of trust, open communication, and accountability in building a successful management team. Darren breaks down different categories of systems in a restaurant, while Alison emphasizes the importance of a strong leadership team. The episode also touches on the importance of taking responsibility as a leader, staying organized, and the role of regular evaluation and updates of systems. Tune in and take your management skills to the next level!

Episode highlights include:

● Upcoming restaurant show appearance in Orlando, Florida

● Explanation of the importance of management systems in restaurants

● Breakdown of different categories of systems in a restaurant

● Emphasis on the importance of trust and open communication within a management team

● Importance of building a strong leadership team

● Importance of accountability and using an action list to track tasks

● Importance of a strong culture and low turnover in restaurants

● Emphasis on managers taking ownership and making changes for improvement

● Importance of regular evaluation and updates of systems

Be sure to check out the episode! Find out more at Restaurant Management 201 and Running Restaurants.

Life & Restaurant Lessons With Adenah Bayoh Of Brick City Vegan (Ep 199)

Wed, 18 Oct 2023 20:20:00 GMT

In this episode Jaime Oikle of RunningRestaurants.com has the pleasure of hosting Adenah Bayoh, the founder of Brick City Vegan, who shared her inspiring journey from Liberia to Newark, New Jersey, and the lessons she's learned along the way. Adenah's passion for providing great vegan food and options for urban communities drives her vision for the restaurant. We also discuss how Adenah communicates with her employees, implements feedback, and utilizes social media for marketing. Highlights include... - Adenah Bayoh's background and restaurant journey - The concept of Brick City Vegan - The challenges of running a niche restaurant - Adenah's passion for providing vegan food and options for urban communities - Communication and feedback sessions with employees - Implementing feedback in the restaurant - Marketing strategies, including social media and word-of-mouth - and more... P.S. Adenah's messages to fellow restaurant operators at the end are pure gold nuggets! Be sure to check out the episode... Find out more at https://brickcityvegan.com & https://www.runningrestaurants.com.

Aloha Spirit And Burgers: A Recipe for Success At Seven Brothers (Ep 198)

Thu, 07 Sep 2023 20:33:00 GMT

In this episode of the podcast Jaime Oikle of RunningRestaurants.com welcomes Seek Hannemann, the owner of Seven Brothers Burgers. Seek shares the story of how his family started the business in Hawaii and discusses their emphasis on the concept of aloha and creating a family-like atmosphere for customers. The two hit on various topics and shared a number of insights and lessons including... - Story of how Seven Brothers Burgers started and grew through franchising - Emphasis on the concept of aloha and creating a family atmosphere for customers - Creative use of social media, including YouTube shorts and Instagram reels - Focus on providing quality food and exceptional experiences to attract and retain customers - Loyalty program with incentives and engagement through email marketing - Importance of finding the right people for franchise growth, aligning with company values - Expansion plans in Utah, Arizona, Idaho, and Hawaii Be sure to check out the episode... Find out more at https://sevenbrothersburgers.com, https://www.sevenbrothersfranchise.com & https://www.runningrestaurants.com.

Enhancing Food Safety in Restaurants: How PathSpot's Technology is Changing the Game (Ep 197)

Wed, 16 Aug 2023 21:28:00 GMT

In this episode of the podcast Jaime Oikle of RunningRestaurants.com interviews Christine Shindler, the co-founder and CEO of PathSpot, a health and safety operating system for restaurants. Christine shares her background in biomedical engineering and how she became interested in improving hand hygiene in the restaurant industry as well as the future of food safety. Be sure to check out the episode... Find out more at https://www.pathspot.com & https://www.runningrestaurants.com.

Mastering the Art of Restaurant Management: Leadership, Systems, and Team Building (Ep 196)

Tue, 18 Jul 2023 19:56:00 GMT

In this episode Jaime Oikle of RunningRestaurants.com delves into the secrets of effective restaurant management with Darren Denington & Alison Anne and what it takes to develop strong leadership at your restaurant. They talk about the crucial traits and skills needed for success in the restaurant industry. You'll discover the power of effective leadership in creating a positive and profitable dining experience. Tune in and take your management skills to the next level! Episode highlights include: - Challenges in the Restaurant Industry - Leadership vs. Management - Building Strong Systems - Team Building and Employee Engagement - The Importance of Praise and Encouragement - Building a Phenomenal Management Team - The Importance of a Good Dining Experience - Building Trust Through Consistent Positive Experiences - Management's Role in Creating a Positive Work Environment Be sure to check out the episode... Find out more at https://www.restaurantmanagement201.com & https://www.runningrestaurants.com.

A Cost-Effective Solution for Restaurant Expansion (Ep 195)

Sun, 09 Jul 2023 18:00:00 GMT

In this episode Jaime Oikle of RunningRestaurants.com interviews Megan Rosen, Chief Development Officer of Next Brands. While traditional real estate can be economically challenging for restaurant expansion, Next Brands twist on locations and build out is working well by transforming shipping containers into successful quick-serve restaurants. Highlights from their conversation include... - Development and design of the modular container concept - Discussion of key costs targets to help ensure profitability - Potential cost savings and fast development times - Strategy and benefits of offering slightly higher wages to attract quality employees who want to be part of the brand's culture - Being better positioned for economic downturns - The differentiating factors of the Beef-a-Roo franchise brand - Benefits of grassroot marketing and community involvement - Why you need to capture customer data and build loyalty programs - And more... Be sure to check out the episode... Find out more at https://www.nextbrands.com & https://www.runningrestaurants.com.

Pizza & Profit: The Slice Factory Story (Ep 194)

Sun, 25 Jun 2023 20:00:00 GMT

Join Jaime Oikle from RunningRestaurants.com as he speaks with Dom Diana, the CEO and founder of Slice Factory, the family-focused and welcoming Chicago-based pizza franchise and home to Chicago's original jumbo slice. We discussed the history of Slice Factory, its expansion and franchising plans, and the competitive pizza market in Chicago.

Highlights from their conversation include:

The history of Slice Factory, from its beginnings in 1998 to its rebranding in 2013 and expansion plans
The decision to rebrand Slice Factory and the challenges of franchising & finding the right franchisees
The competitive pizza market in Chicago
The qualities Dom looks for in potential franchisees
How baking a massive 28-inch pizza is part of their branding success
Handling the challenge of staffing by building a fully automatic pizza robot to aid back of the house labor
How technology has helped Slice Factory streamline their operations, shave off 6 points & become more profitable
Slice Factory's social media presence, with a focus on TikTok and Instagram

The episode provides valuable insights into the pizza industry and the importance of technology and social media in running a successful restaurant business. So, grab a slice of pizza and tune in to learn more!

Be sure to check out the episode. Find out more at https://www.slicefactory.com and https://www.runningrestaurants.com.

How to Keep Your Restaurant Staff Happy and Productive (Ep 193)

Sun, 30 Apr 2023 18:11:00 GMT

Are you struggling to keep your restaurant staff motivated and happy? In this episode restaurant consultant and author Roger Beaudoin of Restaurant Rockstars shared his insights on creating a positive company culture and incentivizing employees. Roger believes that a strong culture goes beyond a mission statement and includes the vibe & camaraderie of good people. To achieve this, he suggests starting with a complete job description and key results for every employee to ensure accountability and clarity of expectations. He also incentivizes his staff with recognition and rewards programs for going above and beyond their responsibilities. Keeping good employees happy is crucial, especially in today's labor crisis. Roger stresses the importance of asking for feedback and fixing any issues that may be hindering their job satisfaction. He also encourages flexibility and reasonable raises to show appreciation for their hard work. Roger's approach to staffing and company culture is centered around creating a positive and supportive environment for his employees, which ultimately leads to better performance and guest experiences. He even shares his experience of implementing a recognition program in his restaurant to appreciate and acknowledge the efforts of his staff. As Roger says, "If you take care of your people, they'll take care of your guests." So, if you're looking to create a positive company culture and incentivize your employees, tune in to this episode now! Find out more at https://restaurantformula.com & https://www.runningrestaurants.com. Thanks to episode sponsor Popmenu - https://popmenu.com/running

Opportunity is Fickle: Maximizing Your Restaurant's Sales (Ep 192)

Fri, 14 Apr 2023 13:49:00 GMT

Roger Beaudoin of Restaurant Rockstars runs through a number of ways to easily boost your restaurant's sales & profits. Every time we go through this topic in our webinars I'm reminded of the staggering amount of money left on the table by most restaurants!!! You've got a CAPTIVE AUDIENCE eager to BUY...make sure your staff is taking full advantage of every sales opportunity... Your bottom line will thank you for it... Find out more at https://restaurantformula.com & https://www.runningrestaurants.com. Thanks to episode sponsor Zinch - http://financingthatworks.com

Restaurant Marketing Frustrations, Challenges & Revolutions (Ep 191)

Fri, 07 Apr 2023 15:06:00 GMT

Join Jaime Oikle from RunningRestaurants.com as he speaks with Brendan Sweeney, the CEO & Co-Founder of Popmenu, about all the cool stuff they're doing for restaurants. They discuss the importance of having all marketing touchpoints in one place, the frustration with PDF menus on restaurant websites, and the evolution of restaurant websites. Brendan emphasizes the importance of utilizing technology to enhance the customer experience and increase sales, and he suggests that cross-selling, upselling, and recommending pairings should be built into the ordering process.

Other highlights from our conversation include:

● How Popmenu got started

● How tech is helping bridge gaps in marketing for restaurants

● Getting restaurant websites and online ordering right

● How to know your customer better and why that's important

● The power of the marketing flywheel

● Doing your menu right online can be a powerful sales tool for your restaurant

● The importance of having an efficient and effective off-premise ordering/takeout/delivery capability

● and more...

Be sure to check out the episode. Find out more at https://www.popmenu.com and https://www.runningrestaurants.com.

Thanks to episode sponsor Zinch - https://financingthatworks.com

How Your Restaurant's Menu Can Drive Sales & Profits (Ep 190)

Thu, 30 Mar 2023 20:41:00 GMT

Join Jaime Oikle from RunningRestaurants.com in a great chat with Lucy Logan of MenuCalc about where their business is today and how they are helping so many restaurants with their menus. The pair hit on a lot during a fun talk, including:

● How to increase sales and profits by targeting menu & dietary preferences

● How automatic real-time menu updating is helping restaurants save time and money (and be more accurate)

● The impact of calorie counts and ingredient tracking for restaurants

● How pivoting from compliance-focused to insights-focused has changed MenuCalc

● Leadership lessons

● Lucy's business book recommendation

● and more...

Be sure to check out the episode! Find out more at MenuCalc and Running Restaurants.

Thanks to the episode sponsor, Popmenu.

How To Hire, Train & Retain BOH Employees (Ep 189)

Thu, 23 Mar 2023 17:19:00 GMT

Such a timely and important topic. Join Jaime Oikle of RunningRestaurants.com for a great chat with Chef Steve Konopelski of the Auguste Escoffier School of Culinary Arts about BOH staff. How to find, hire, train & retain. It's an excellent collection of tips for any restaurant operator or chef to follow for growing their team effectively. Chef Steve has appeared on the Food Network, had his wedding cakes featured in Martha Stewart Weddings, Brides, and The Knot and owned a Bed & Breakfast plus a bakery. Chef Steve is a current Chef Instructor for Baking & Pastry Arts at Escoffier School of Culinary Arts. He has extensive experience in the restaurant industry and won numerous awards including: Best Chef on the Eastern Shore of Maryland 2017, Best Dessert on the Eastern Shore 2016, Winner and Recipient of a $25,000 prize - Haunted Gingerbread Showdown on Food Network, 2018 We hit on a lot about hiring, training and retaining BOH staff, including... - Interviewing tips from both sides of the table - Tips for finding & retaining staff - Why it's important to "Be unapologetically you!" - The power of looking for teachable moments when training/interviewing kitchen staff - Why getting to know candidates as a human first is so important - Finding out what else they bring to the table beyond kitchen skills - Big intangible skill: Having high level of awareness as to what is happening around you - Pro tip: Let folks know how important and valuable they are on a regular basis - The "We not I" philosophy - and more... Be sure to check out the episode... Find out more at https://www.escoffier.edu & https://www.runningrestaurants.com. Thanks to episode sponsor Zinch - https://financingthatworks.com

Delivering The Digital Restaurant (Ep 188)

Tue, 14 Mar 2023 07:00:00 GMT

In this episode, Jaime Oikle of Running Restaurants.com speaks with Carl Orsbourne, COO at Juicer and Co-Author of Delivering the Digital Restaurant. Some of what they hit included... - What's in the book - The why behind restaurants need to embrace digital - How to manage third party ordering sites effectively - Why to think about customer data as the new oil - How dynamic pricing is starting to come into the restaurant market - Tips for boosting profits - How to maximize kitchen potential with offers - The continuing trend of ghost kitchens - and more... Be sure to check out the episode... Find out more at https://www.juicerpricing.com & https://www.runningrestaurants.com. Thanks to episode sponsor Popmenu - https://popmenu.com/running

Is This the Best Kept Secret in Restaurant Marketing? (Ep 187)

Thu, 09 Mar 2023 06:02:00 GMT

In this episode, Jaime Oikle of RunningRestaurants.com speaks with Dave Fink, the Founder and CEO of Postie. After the conversation with Dave, it's clear that direct mail is no longer what it used to be. A quote on the Postie website says, "Shhh... Direct mail is the best kept secret in marketing." This intriguing reversal of modern digital marketing thinking leads Dave and Jaime to discuss:

● The targeting ability and power of direct mail

● How direct mail can now be dynamic and fast

● How and why to find "lookalike" audiences

● Using segments as an important strategy

● How direct mail can be used effectively for reactivations

● Why you need to think of your data as "liquid gold"

● The importance of staying busy and appearing busy as a restaurant

● And more...

Be sure to check out the episode. Find out more at Postie and Running Restaurants.

Thanks to episode sponsor Zinch.

Accounting and Tax Mistakes that Restaurants Make (Ep 186)

Thu, 02 Mar 2023 15:05:00 GMT

Jaime Oikle from RunningRestaurants.com revisits with Anne Gannon, the Founder of The Largo Group, to share a variety of quick tax and accounting tips for restaurants. They cover:

● Typical accounting mistakes and oversights that restaurants make

● The importance of a weekly forecast look

● The key numbers that go into an effective weekly forecast

● The four big areas that restaurants need to pay attention to

● Getting depreciation right

● Getting your tax return to tell the whole accurate story of your restaurant

● Long-term strategy tax planning for a successful business exit

● Why breaking out the various parts of your restaurant's revenue is beneficial

● Why weekly accountability is the best recipe for success

● And more...

Be sure to check out the episode!

Find out more at The Largo Group and Running Restaurants.

Thanks to episode sponsor, Popmenu.

Restaurant Growth In The Niches With Sam Fonseca from Roll-Em-Up Taquitos (Ep 185)

Thu, 23 Feb 2023 20:33:00 GMT

Building a brand and growing it is never easy. But having a fun culture and a niche product makes it all the more exciting. Join Jaime Oikle of RunningRestaurants.com as he talks with Sam Fonseca, COO at Roll-Em-Up Taquitos, the nation's first taquito-focused franchise, about their brand's origin and growth. Before joining the Roll-Em-Up Taquitos team, Sam spent years in the restaurant and food industry, working at popular spots like In-N-Out, Raising Cane’s, and Dave's Hot Chicken.

They discuss:

What about the Roll-Em-Up Taquitos business model makes them so successful
Maintaining a successful franchise during uncertain economic times
Ideal franchisee partners
Digital and social marketing
TikTok success
And more...

Be sure to check out the episode. Find out more at Roll-Em-Up Taquitos and Running Restaurants.

Thanks to our episode sponsor, Zinch - Financing That Works.

Making Restaurant Delivery & Takeout Profitable & Sustainable (Ep 184)

Wed, 15 Feb 2023 19:36:00 GMT

Delivery and takeout for restaurants are no longer optional (if it ever really were). Getting it right can be a challenge, though. In this episode, Jamie talks with Scott Landers, Co-founder and Sustainability Engineer at Figure 8 Logistics. They discuss optimizing menus, menu engineering, sustainability, and minimizing waste, maximizing check size, and making delivery profitable. Be sure to check out the episode!

Find out more at Figure 8 Logistics and Running Restaurants.

Thanks to our episode sponsor, Popmenu.

Menu Item Plate Costing for Restaurants (Ep 183)

Thu, 09 Feb 2023 14:27:00 GMT

Have you costed your menu? Do you know your profit per item? Roger Beaudoin of Restaurat Rockstars runs through a quick example with tips for how you to best implement at your restaurant. Don't miss these tips... Find out more at https://restaurantrockstars.com/?ref=jaimeoikle & https://www.runningrestaurants.com. Thanks to episode sponsor Zinch - http://financingthatworks.com

Do You Know Your Daily Break-Even Number (Ep 182)

Mon, 30 Jan 2023 19:00:00 GMT

In this episode Jaime Oikle of RunningRestaurants.com talks with Roger Beaudoin of Restaurant Rockstars about the importance of knowing your break-even number. They discuss both why you need to know your number and how to calculate it. Find out more at https://restaurantrockstars.com/?ref=jaimeoikle & https://www.runningrestaurants.com. Thanks to episode sponsor popmenu - https://popmenu.con/running

AI Making Restaurants Smarter And Safer With Video Intelligence (Ep 181)

Tue, 24 Jan 2023 18:35:00 GMT

The power of video has come a long way! In this episode, Jaime Oikle of RunningRestaurants.com talks with Rish Gupta, Co-founder and Head of Product at Spot AI, about their AI camera system designed to make restaurants safer and smarter.

It was fascinating to learn everything the system can do—from providing visibility across multiple locations to capturing "training moments" and spotting waste and theft to managing incidents and accidents. There are lots of other cool features as well. It truly is "the easy button for video footage."

Be sure to check out the episode!

Find out more at Spot AI and Running Restaurants.

Thanks to our episode sponsor, Popmenu.

From Carts On The Street To International Expansion (Ep 180)

Wed, 11 Jan 2023 19:00:00 GMT

Jaime Oikle of RunningRestaurants.com sits down with Chef Shawn Edelman of The Halal Guys to discuss their explosive growth. From their "carts on the street" origin story to franchise expansion plans, they cover a wide range of key topics, including expansion and franchising, simplicity, efficiencies, labor market challenges, career growth, takeout/delivery, and more.

Find out more at The Halal Guys and Running Restaurants.

Kevin King Of Donatos Pizza (Ep 179)

Wed, 04 Jan 2023 20:31:00 GMT

This is a great interview with Jaime Oikle of RunningRestaurants.com and Kevin King, President of Donatos Pizza. Join us as they discuss many aspects of the business, including building a brand and its footprint, expanding digital options, pandemic lessons, franchising, training, and more.

Find out more at Donatos Pizza and Running Restaurants.

Restaurant Management Training Insights (Ep 178)

Tue, 20 Dec 2022 14:56:00 GMT

Great conversation with Alison & Darren about their new Restaurant Management 201 Program. They have put together a comprehensive restaurant management training program that is going to benefit a bunch of operators in 2023 in such a positive way. Check out our conversation around what the program looks like and be sure to sign up for it before sessions start in mid January. Find out more at https://restaurantmanagement201.com and https://www.runningrestaurants.com.

Andy Diamond of Angry Crab Shack (Ep 177)

Tue, 15 Nov 2022 00:38:00 GMT

Great in-depth restaurant business session with Jaime Oikle of RunningRestaurants.com & Andy Diamond, President of Angry Crab Shack. A lot of ground covered in this one including... * How the brand got started * The way the brand's atmosphere plays into their success * How they build fun into the restaurant's DNA * What makes a successful franchise formula * How to bring people in & bring them back * The importance of establishing long-term relationships with local charities * Showing career growth opportunities and more. Find out more at https://angrycrabshack.com & https://www.runningrestaurants.com.

How Restaurants Can Get the Employee Retention Credit (ERC) (Ep 176)

Tue, 18 Oct 2022 15:44:00 GMT

Jaime Oikle of RunningRestaurants.com gets with Catherine Tindall of Dominion Enterprise Services in this episode of the podcast to talk all about the Employee Retention Credit (ERC.) Important Tax & Finance topic for restaurants as they cover what the ERC is and how is it calculated as well as who's eligible for it and how to file for the credit. They also hit on some key overall tax planning tips that restaurants should be aware of. Don't miss it! Find out more at https://dominiones.com & https://www.runningrestaurants.com.

Key Tips for Restaurants Managing Their Online Reviews (Ep 175)

Mon, 10 Oct 2022 22:05:00 GMT

Jaime Oikle of RunningRestaurants.com gets with Yelp's Small Business Expert Emily Washcovick in this episode of the podcast to talk all about restaurants and online reviews. As Yelp’s Small Business Expert, Emily is in the unique position of having spoken with thousands of restaurant owners about the challenges they face and strategies they employ to overcome them – not to mention discuss their perspectives on online reviews, both good and bad. She demystifies online reviews and shares info to empower restaurant owners to leverage reviews for marketing and customer service transparency. Emily talks about taking an active role regarding online reputation so business owners can foster deeper connections with customers. “Don’t fear the review” is her mantra – by not engaging with reviews, businesses are missing out on an incredible opportunity. Emily is absolutely fantastic in this episode! Don't miss it! Find out more at https://business.yelp.com & https://www.runningrestaurants.com.

Andrew Pudalov Of Rush Bowls (Ep 174)

Thu, 06 Oct 2022 13:52:00 GMT

Join Jaime Oikle of RunningRestaurants.com and Andrew Pudalov, the CEO of Rush Bowls, in a wide-ranging conversation about the restaurant business, including:

● The business origin story

● Pioneering a model

● Pandemic impacts and learnings

● The move to franchising

● Mentorship and leadership

● Fighting against the "perfect storm" challenging restaurants

● Finding, keeping, and rewarding great employees

● Marketing, loyalty, and data

● And a whole lot more...

For more, go to https://www.runningrestaurants.com and https://rushbowls.com.

How to Get Birthday Marketing Right at Your Restaurant (Ep 173)

Mon, 19 Sep 2022 18:35:00 GMT

Great episode for restaurant marketing! We get into the whys & hows of doing birthday marketing well for your restaurant. I'm so passionate about this topic, we've partnered to offer Birthday Marketing programs for our restaurant operator audience! Check out the tips & advice in this episode and then get in touch with us about getting your birthday marketing program going - https://www.runningrestaurants.com/categories/birthday-marketing.

Restaurant Talk With Travis Talbot (Ep 172)

Mon, 29 Aug 2022 20:16:00 GMT

Good one on tap for you... Jaime Oikle of RunningRestaurants.com gets with Travis Talbot, Principal & Lead Strategist of Hospitality Arts as the two circle around a variety of restaurant topics including: Market niches -- Hooks & how they set you apart -- Company culture and positioning -- Social media tips -- Menu engineering -- The COVID Catalyst -- Removing friction points -- and more... Lots of good stuff in this one...Check out the episode... Find out more at https://www.hospitalityarts.group & https://www.runningrestaurants.com.

How To Build a Strong Workplace Culture During Labor Shortages (Ep 171)

Tue, 16 Aug 2022 15:53:00 GMT

Always great to talk with Tony Smith, CEO of Restaurant 365 about the business. Tony shares a solid and refreshing take on building a company culture that any restaurant business can use to better attract and retain staff -- everyone's biggest challenge these days. We hit on a lot including: Tony's back story & how tech has changed over time -- How operators can build a strong team and workplace culture that prioritizes retention -- The importance of Mission and Vision -- Showing growth path & career development to staff -- Data Driven Accountability -- Key aspects of having Mentors in the business -- AI & Robotics -- Ghost Kitchens -- Building powerful habits -- and more. Lots of good stuff in this one...Check out the episode... Find out more at https://www.restaurant365.com & https://www.runningrestaurants.com.

Restaurant Tech Trends & Future Developments: With Phil Crawford, CTO of CKE (Ep 170)

Mon, 08 Aug 2022 23:00:00 GMT

A lot of marketing and tech talk packed into this one! Jaime Oikle of RunningRestaurants.com gets with Phil Crawford, CTO at CKE Restaurants, parent company of Carl's Jr and Hardee's including... Pandemic impacts on QSR -- Importance of push to tech -- Loyalty & Rewards -- Drive thru opportunities -- What's coming with AI & Robotics -- Ghost Kitchens -- Digital ordering, menu boards & kiosks -- Future growth -- and more... Lots of good stuff in this one...Check out the episode... Find out more at https://www.carlsjr.com, https://www.hardees.com & https://www.runningrestaurants.com. (Editor's Note: The session was recorded in May 2022 & aired in August 2022. At one point, the interview mentions Matthew Walls as head of development. Mr. Walls is no longer with the company. The end of the interview mentions an upcoming movie promotion tie-in. That was related to the release of Jurassic World Dominion.)

Being Disruptive: What the Restaurant Industry Needs (Ep 169)

Mon, 25 Jul 2022 08:00:00 GMT

Refreshing stuff with Stratis Morfogen of Brooklyn Chophouse, Brooklyn Dumpling Shop and the author of the new book Be a Disruptor. We talk about breaking rules & conventions, NYC restaurant life in the age of COVID, timing & execution, franchise growth, mob stories and more. Plus the interview pretty much starts with the "F" word...so there's that... You'll enjoy this one...Check it out... Find out more at https://www.brooklynchophouse.com, https://www.brooklyndumplingshop.com & https://www.runningrestaurants.com.

Inside A Growing Franchise: The Great Greek Mediterranean Grill (Ep 168)

Tue, 12 Jul 2022 02:11:00 GMT

Want to hear about what explosive growth looks like? Join Jaime Oikle of RunningRestaurants.com as he talks with Bob Anderson, President of The Great Greek Mediterranean Grill about where they are now and the rapid growth that's planned. You have to have a lot of systems in place & working successfully to target aggressive growth as they are so it was great to take a peek inside their plans. Check it out... Find out more at https://www.thegreatgreekgrill.com & https://www.runningrestaurants.com.

Tips For Maximizing Profits At Your Restaurant (Ep 167)

Tue, 05 Jul 2022 10:00:00 GMT

Jaime Oikle of RunningRestaurants.com visits with Ben Pryor, Head of Innovation at SpotOn, to discuss their recently released report, "Maximizing Profits." They walk through several screen grabs from the report, talking about the business and opportunities to enhance profits. Lots of good insights. Check out the episode!

Find out more at SpotOn Report: Maximizing Profits and Running Restaurants.

Tech Entrepreneur To Restaurateur & Back: Bo Davis Discovered the Problem He Wanted To Solve (Ep 166)

Mon, 27 Jun 2022 15:49:00 GMT

Jaime Oikle of RunningRestaurants.com gets with Bo Davis, Co-Founder & CEO of MarginEdge. As both an experienced restaurant operator and tech entrepreneur Bo brought great insights to the episode. It's more important than ever to capture every nickel and dime possible for your restaurant's profits and there's no doubt that tech is leading the way to help make that possible. You'll enjoy our fun conversation as we talk math & profits & menu costs & more...Find out more at https://www.marginedge.com & https://www.runningrestaurants.com.

People First Culture - Best Practices That Are Working In Restaurants (Ep 165)

Thu, 16 Jun 2022 14:37:00 GMT

Jaime Oikle of RunningRestaurants.com visits with Michel Falcon, author of People First Culture and Founder/CEO of Brasa Peruvian Kitchen. The two uncover a bunch of valuable gold nuggets on the power of people development in your restaurant business. How do you start, grow, and make future expansion plans in a pandemic? Well, Michel has the formula, and I promise that some of it will be eye-opening!!!

You absolutely don't want to miss this! Check it out.

Find out more at https://www.brasaperuvian.com, https://www.michelfalcon.com, and https://www.runningrestaurants.com.

Startup Story - Restaurants & Life (& Softball): Bill Hoopes Of Capital Tacos (Ep 164)

Tue, 17 May 2022 00:06:00 GMT

This was a fun one for me as we got to mix softball, life and restaurants into an episode. Jaime Oikle of RunningRestaurants.com gets with Bill Hoopes from Capital Tacos and Florida PGF Softball for a wide ranging conversation. Bill's story is inspirational in many ways and I'm beyond sure that he's going to be successful in his new venture with the energy, passion & leadership he brings to the table. I think you'll find many parts of this episode resonate for you. Find out more at https://www.capitaltacos.com, https://www.playflpgf.com & https://www.runningrestaurants.com.

What Are The Secrets To Getting Music Right In Restaurants & Bars? (Ep 163)

Wed, 11 May 2022 03:43:00 GMT

Jaime Oikle of RunningRestaurants.com visits with Ola Sars, Founder & CEO of Soundtrack Your Brand in this fun episode about how aspects of music at a restaurant or bar can be a powerful differentiating factor. Ola has a long & storied past in the music business so it was great to get his insights on what can work well for restaurants & bars. Check it out... Find out more at https://www.soundtrackyourbrand.com & https://www.runningrestaurants.com.

Building a Digital First Restaurant (Plus Tik Tok Tips for Restaurants) (Ep 162)

Tue, 03 May 2022 22:11:00 GMT

OK, hold on...Jaime Oikle of RunningRestaurants.com zips through a lot of powerful marketing tips for your restaurant with David "Rev" Ciancio of Branded Strategic Hospitality and Handcraft Burgers & Brew. They roll though a lot of marketing content for restaurants in a short time so have those notebooks out! They hit on how to build digital into the DNA of a restaurant, social media & a special section just on Tik Tok for restaurants. Do not miss this! Find out more at https://www.brandedstrategic.com, https://www.handcraftburgers.com & https://www.runningrestaurants.com.

The State of Restaurant Insurance (2022) (Ep 161)

Tue, 12 Apr 2022 18:25:00 GMT

Jaime Oikle of RunningRestaurants.com visits with David DeLorenzo of Bar & Restaurant Insurance on the state of insurance for restaurants here in 2022. I always enjoy talking to "DeLo." David's terrific. Loves the biz and is a great resource for his clients. We quickly covered a bunch of topics in the episode and I love the segment on "creative destruction" which applies to all businesses. Check it out... Find out more at https://www.barandrestaurantinsurance.com & https://www.runningrestaurants.com.

Restaurant Tech Talk: Effective Websites And The Power Of Delivery (Ep 160)

Mon, 04 Apr 2022 21:58:00 GMT

I had fun chatting with Adam Garfield, VP of Restaurants at WIX. Wix is best known for easy to build websites so for sure we talked about that. But I also probed Adam on what's new with effective restaurant websites and it's amazing where things have come. I date myself in the episode when I talk about building websites with code by hand back 20+ years ago, but so much is different these days. We shared website tips and dug into Wix's new partner program called DoorDash Drive which lets restaurants plug their delivery right into the DoorDash network of drivers for a FLAT FEE, something I found very interesting...and I think operators will as well. Lots of good stuff...Check it out... Find out more at https://www.wix.com & https://www.runningrestaurants.com.

Restaurant Labor Crunch: Episode 15 - How Employees Impact the Customer Experience (Ep 159)

Thu, 17 Mar 2022 17:02:00 GMT

Jaime Oikle from RunningRestaurants.com interviews Jill Raff from The Jill Raff Group in this episode. Jill talks about what changes she's seeing in the marketplace and how restaurants can best adapt. You'll find her unique insights as an EX2CXTM expert helpful. 20+ more episodes at https://restaurantlaborcrunch.com

Restaurant Tech Talk: AI Delivering Profits With Dave Dittenber Of BYOD (Ep 158)

Thu, 03 Feb 2022 00:09:00 GMT

Great episode with Dave Dittenber, CEO of BYOD on how their AI tech is helping restaurant operate more profitably. In addition to running a tech company Dave is an operator of several concenpts in Michigan so he's dealing with all the same issues and challenges that you face at your restaurant. We got into... - How Dave grew up in and fell in love with the restaurant business - How COVID has impacted their various operations - Ways they pivoted and adapted to successfully navigate the crisis - The foundation and starting point for BYOD - How long-time operators look at increasing efficiencies to boost profits - Why having too many different types of technologies is bad for your restaurant - How getting the tech to talk to each other is a big win - How emerging technologies like machine learning & AI are helping to make real-time decisions - How their Alexa like MABEL assistant is helping restaurants with their operations Lots of good stuff...Check it out...Find out more at https://www.byod.ai & https://www.runningrestaurants.com.

Restaurant Labor Crunch: Episode 13 - Be the "Employer of Choice" (Ep 157)

Thu, 27 Jan 2022 18:31:00 GMT

Jaime Oikle from RunningRestaurants.com interviews Mark McDonnell of LaSalle Hospitality for the "Cracking the Restaurant Labor Crunch" program. Long-time operator McDonnell shares loads of wisdom in this labor crunch interview. 20+ more episodes at https://restaurantlaborcrunch.com/

Restaurant Tech Talk: Setting the Stage for Your Restaurant's Success (Ep 156)

Wed, 12 Jan 2022 23:26:00 GMT

Great episode with Savneet Singh of PAR Tech about how restaurants can best use technology today. We packed quite a bit into our @ 20 minute conversation, including... - What's the biggest hurdle in making tech work better for restaurants. - What are the important things that POS systems bring to restaurants today. - How restaurants can take better advantange of the data from their POS systems. - Key learnings around COVID as it relates to a new emphasis and focus on technology. - Trends and tips related to 3rd party ordering and delivery. - What some of the best practices around loyalty are to drive additional business successfully. - Why it's important to understand how the 80/20 rule applies to your restaurant customers. Lots of good stuff...Check it out...Find out more at https://www.partech.com & https://www.runningrestaurants.com.

155: Restaurant Labor Crunch: Episode 11 - Five Step Plan for Your People

Tue, 11 Jan 2022 15:23:00 GMT

Darren Denington of Service With Style joins Jaime Oikle of RunningRestaurants.com where they delve into a 5-step people plan for your restaurant in this extended episode. You don't want to miss this...

154: Getting Your Restaurant Organized for the New Year

Mon, 03 Jan 2022 22:43:00 GMT

Great episode as Jaime Oikle of RunningRestaurants.com interviews Kari Hensien, President of RizePoint about what restaurants could do here in January after the craziness of the holiday season to get prepared and organized for 2022. Lots of good stuff... You don't want to miss this! Check it out.... Find out more at https://www.rizepoint.com & https://www.runningrestaurants.com.

153: Restaurant Labor Crunch: Episode 10 - The Surprise Restaurant Manager

Wed, 29 Dec 2021 16:35:00 GMT

Author and restauranteur, Ken McGarrie of Korgen Hospitality joins the show and shares tips from his book The Surprise Restaurant Manager.

152: Restaurant Labor Crunch: Episode 9 - Marketing Tips with Rev Ciancio

Thu, 09 Dec 2021 14:46:00 GMT

Jaime Oikle from RunningRestaurants.com interviews David "Rev" Ciancio of Branded Strategic Hospitality for the "Cracking the Restaurant Labor Crunch" program. Rev dishes out tips on what are the best things to do with your restaurant's marketing during the labor crunch. Do these things and I promise it will have an impact. 20+ more episodes at https://restaurantlaborcrunch.com/

151: Cracking the Restaurant Labor Crunch - Episode 8: Craig DeOrio of Fibber McGee's

Mon, 06 Dec 2021 15:01:00 GMT

Jaime Oikle from RunningRestaurants.com interviews Craig DeOrio of Fibber McGee's in Beverly, MA for the "Cracking the Restaurant Labor Crunch" program. 20+ more episodes at https://restaurantlaborcrunch.com/

150: Cracking the Restaurant Labor Crunch - Ep 7 - Simplifying Your Menu with Chef Joshua Karther

Mon, 06 Dec 2021 14:58:00 GMT

Kitchen help is a big part of the labor crunch. Roger Beaudoin from RestaurantRockstars.com gets into tips around simplifying the menu with Chef Joshua Karther of Water's Edge at Hyatt Lodge. 20+ more episodes at https://restaurantlaborcrunch.com/

149: Cracking the Restaurant Labor Crunch - Episode 6: Marketing Power with Matt Plapp

Tue, 30 Nov 2021 15:05:00 GMT

Marketing can mean many things...and can have multiple benefits. In this episode we get with marketing guru Matt Plapp of America's Best Restaurants and Restaurant Marketing That Works on how marketing can help during the crunch. 20+ more episodes at https://www.restaurantlaborcrunch.com

148: Restaurant Labor Crunch: Episode 5 - Customer Experience - Touradj Barman of Up n' go

Fri, 19 Nov 2021 14:55:00 GMT

We get into the importance of the customer experience in this episode with Touradj Barman, CEO of Up n' go. Touradj shares some enlightening stats. 20+ more episodes at https://restaurantlaborcrunch.com

147: Cracking the Restaurant Labor Crunch - Episode 4: David Friedman, CEO of CultureWise

Wed, 17 Nov 2021 16:48:00 GMT

Culture is absolutely critical to attracting and retaining high quality talent. "Culture by Design" author Friedman shares how to create a successful culture at your restaurant business. Don't miss this episode! More episodes at https://restaurantlaborcrunch.com

146: Cracking the Restaurant Labor Crunch - Episode 3: Nick Fosberg of Fozzy's Bar & Grill

Tue, 16 Nov 2021 15:43:00 GMT

Nick Fosberg of Fozzy's Bar & Grill shares marketing tactics to recruit staff as well as ideas for retaining the staff you have. Great tips about video as well! Really, really good stuff...you don't want to miss this episode! https://restaurantlaborcrunch.com/nick-fosberg-fozzys

145: Cracking the Restaurant Labor Crunch - Episode 2: Enga Stanfield of Mattenga's Pizzeria

Thu, 11 Nov 2021 16:21:00 GMT

Jaime Oikle from RunningRestaurants.com interviews Hengam Stanfield of Mattenga's Pizzeria in San Antonio, TX for the "Cracking the Restaurant Labor Crunch" program. 20+ more episodes available at restaurantlaborcrunch.com/

144: Cracking the Restaurant Labor Crunch - Episode 1: Tony Smith, Restaurant 365

Wed, 10 Nov 2021 15:47:00 GMT

Jaime Oikle from RunningRestaurants.com interviews Tony Smith, CEO and Co-Founder of Restaurant 365 for the "Cracking the Restaurant Labor Crunch" program. 20+ more episodes available at https://restaurantlaborcrunch.com/

Making Ordering Easier & More Efficient For Your Restaurant With Warner Siebert (Ep 143)

Wed, 15 Sep 2021 14:20:00 GMT

Great episode as Jaime Oikle of RunningRestaurants.cominterviews Warner Siebert of Cut+Dry, which is an app for making a restaurant's operations more efficient. They have a great talk about making ordering easier and quicker, ways to make processes faster so operators can spend more time in their business.

Lots of good stuff. You don't want to miss this. Check it out!

Find out more at https://www.cutanddry.com and https://www.runningrestaurants.com.

142: Breeze: QR Code Based Ordering & Payment - Stefan Kouumdjiev

Wed, 25 Aug 2021 20:39:00 GMT

Great episode today featuring Jaime Oikle of RunningRestaurants.com along with Stefan Kouumdjiev, Co-Founder of Breeze, which is a tech company featuring QR code based ordering & payment. We actually cover quite a bit about the service process while also getting into the tech behind what they do. We also hit on: The potential to increase sales; Having less waste and mistakes; Servers saving time = more time for service; The ease of split checks & payment; and more. You don't want to miss this... Check it out... Find out more at https://www.breezetab.com & https://www.runningrestaurants.com.

141: How to Best Design Culture in Restaurants & Bars

Wed, 11 Aug 2021 14:55:00 GMT

Great episode on tap here featuring Jaime Oikle of RunningRestaurants.com along with David Friedman, CEO of Culturewise and author of "Culture By Design" and "Fundamentally Different." Perhaps your restaurant has been remiss in not taking the time to talk about culture in your business. Well, this session is guaranteed to load you up with talking points and strategies for success as we hit on: Defining the behaviors / "Fundamentals" that drive success in an organization; Creating and deploying rituals to teach and practice behaviors with consistency; Engaging the workforce for maximum impact; How to roll out culture training to a restaurant; The impacts of the current hiring crisis; Keys to avoiding bad hires and more. You don't want to miss this...check it out... Find out more at https://www.culturewise.com & https://www.runningrestaurants.com.

Ways To Incentivize Your Staff & Customers

Fri, 23 Jul 2021 16:30:00 GMT

Jaime Oikle of RunningRestaurants.com & Roger Beaudoin of Restaurant Rockstars jumped on a live session and talked all about ways to incentivize your staff & managers right now to keep & attract team members at your restaurant. You don't want to miss this... Find out more at https://restaurantrockstars.com/?ref=jaimeoikle & https://www.runningrestaurants.com

139: Restaurant Marketing: How To beat 3rd Party Delivery Fees (And More Marketing Tips)

Wed, 07 Jul 2021 16:26:00 GMT

Great restaurant marketing chat in this episode as David "Rev" Ciancio of Branded Strategic Hospitality joins Jaime Oikle from RunningRestaurants.com. We hit on first party takeout and delivery ordering vs. 3rd party. database building, email and social frequency and we also walk through a bunch of successful case studies that David's worked with. You don't want to miss this...check it out... Find out more at https://www.restaurantsgrow.com/flagship-framework343hzcs-04 & https://www.runningrestaurants.com.

What's Working For Restaurants Today With Kyle Inserra

Tue, 29 Jun 2021 23:31:00 GMT

Great wide-ranging restaurant biz conversation in this episode as Kyle Inserra of Sabre Advisors joins Jaime Oikle from RunningRestaurants.com. Kyle is also the host of the National Restaurant Owners Podcast. They talk about a ton of different things -- really a conversation not to miss as Kyle shares loads of valuable nuggets along the way. Check it out... Find out more at https://www.linkedin.com/in/kyleinserra & https://www.runningrestaurants.com

Selling A Restaurant In 2021

Tue, 15 Jun 2021 19:45:00 GMT

Jaime Oikle of RunningRestaurants.com & Roger Beaudoin of Restaurant Rockstars jumped on a live session and hit on the checklist of items you'll want to consider if/when selling.. Check it out... Find out more at https://restaurantrockstars.com/?ref=jaimeoikle & https://www.runningrestaurants.com.

Finding Staff & The Decision To Sell Your Restaurant With Roger Beaudoin

Tue, 25 May 2021 18:02:00 GMT

Jaime Oikle of RunningRestaurants.com & Roger Beaudoin of Restaurant Rockstars jumped on a live session to talk about the pressing issue of staffing, plus Roger's recent decision to sell his restaurant. Check it out.

Find out more at https://restaurantrockstars.com/?ref=jaimeoikle & https://www.runningrestaurants.com

Get To Know: Up N' Go - Touradj Barman, CEO And Co-Founder

Thu, 20 May 2021 14:21:00 GMT

In this episode, Jaime Oikle sits down with Touradj Barman, CEO and Co-Founder of Up N' Go, a game-changing contactless payment solution for restaurants. Discover how Up N' Go boosts efficiency, enhances customer experience, and increases table turnover—all while keeping both staff and guests safe. Touradj shares the story behind the creation of Up N' Go, their innovative approach to payment processing, and how they’re helping restaurants thrive in today’s fast-paced environment. From QR code technology to seamless POS integration, this conversation is packed with valuable insights for restaurant owners and operators.

Learn more about Up N' Go at upngo.com and check out more great tips at runningrestaurants.com.

134: AI Powered Texting to Increase Retention & Revenue

Wed, 05 May 2021 12:48:00 GMT

Cool stuff on tap from the folks at Pluto. Jaime Oikle from RunningRestaurants.com talks with Shana Opperman, CEO and Co-Founder of Pluto, which is doing some pretty exciting stuff with AI powered text messaging. Text is thought of as a somewhat sacred form of communication with customers so you can't break their trust with constant, spammy sales messages. That's why we liked what the Pluto folks were doing so much. Find out more at https://www.heypluto.com & https://www.runningrestaurants.com

How Speeding Up The Way Customers Pay At Your Restaurant Can Make A Big Difference With Christine de Wendel

Mon, 26 Apr 2021 18:59:00 GMT

Technology is changing so much for restaurants. What's great is it's helping restaurants run more efficiently and thus also helping to increase the potential for profits. Jaime Oikle from RunningRestaurants.com checks in with Christine de Wendel, Founder and CEO of Sunday about her new company and the $24 million dollars they recently raised to grow our their fintech solution will help restaurants around the world. Exciting stuff... Find out more at https://www.sundayapp.com & https://www.runningrestaurants.com

132: Optimism & Opportunity Restaurant Conference - Preview

Tue, 06 Apr 2021 18:41:00 GMT

LIVE! Tuesday, April 13th! One-day virtual restaurant show with 7 industry experts. We share with you what to expect from this exciting webinar event. Don't miss this!

131: "One Question With" Episode: What do Restaurants Need to Know Right Now About Uniform Trends?

Tue, 30 Mar 2021 19:07:00 GMT

It's not just restaurants that needed to pivot during the pandemic... Join Jaime Oikle of RunningRestaurants.com as he talks with Jim Snediker, co-founder and CEO of Stock Mfg Co., about his workwear, uninform & merch business and how they serve hospitality businesses now and have throughout the Covid-19 crisis. Find out more at https://www.stockmfgco.com and get 20% off your first order when you mention promo code RUNREST20! For more great restaurant resources go to https://www.runningrestaurants.com

130: PPP, Accounting & Tax Update: Feb 2021 with Anne Gannon

Thu, 18 Feb 2021 05:00:00 GMT

So much having to do with PPP and stimulus efforts for restaurants has been confusing. Join Jaime Oikle, Owner & Founder of RunningRestaurants.com as he chats with Anne Gannon, Principal at The Largo Group, about what restaurants need to know right now. Their conversation hits on: Round 2 of PPP, the reports that operators need to see on a regular basis, importance of a cash flow plan, tax credit programs, technology & efficiency opportunities, Largo group academy and much more... Find out more at https://www.thelargogroup.com. And for more restaurant operations content & updates check us out at https://www.runningrestaurants.com

129: The Challenges of Labor Management in a COVID World

Thu, 07 Jan 2021 14:14:00 GMT

The challenges out there are no joke... And all the details of labor management only adds to the mix... Join me as I chat with Audrey Hogan, of TimeForge, which has a full labor management suite designed for restaurants, about how their tools are helping restaurants all over the country operate more efficiently. A few of the topics hit on include... - Industry trends - Labor management in a COVID world - Predicting sales - Predicting labor needs - Managing to compliance and HR needs ...and more... Find out more at https://timeforge.com. Plus stay tuned to us for more industry updates at http://www.runningrestaurants.com.

128: How Can On-Demand Staffing Work for Restaurants

Mon, 26 Oct 2020 21:28:00 GMT

COVID has changed everything. And that includes restaurant staffing. Restaurants have varying staffing needs now, which may not always call for full-time positions. The emergence of the "gig economy" in recent years and the usage of apps to pick up work feeds right into what the folks at Qwick are doing. Join me as I check in with Jordan Mellul, VP of Operations at Qwick, which is an on demand food service staffing platform, to see how they are helping restaurants stay properly staffed in these changing times. Learn more at https://www.qwick.com. Plus stay tuned to http://www.runningrestaurants.com for more industry updates.

127: What Restaurant Operators are Dealing With Now (October 2020)

Tue, 20 Oct 2020 02:29:00 GMT

Jaime Oikle, founder of RunningRestaurants.com has a quick check in with Roger Beaudoin, founder of Restaurant Rockstars and owner of Stones Cafe, Market & Bakery in Maine. While not as hard hit by COVID-19 as other areas Roger's restaurant is still encountering all the same issues as everyone else. And yes, it's still messy...with many unanswered questions. Things we touched on... 1) What's working, what's not working 2) Outside dining with colder weather coming 3) Servers and Managers enforcing mask rules 4) Thoughts on protecting your customers 5) The rehiring process - rebuilding your team 6) How to best operating in the shifting sands. Good quick episode for you -- Don't miss it! For more go to https://www.runningrestaurants.com & https://restaurantrockstars.com/?ref=jaimeoikle.

126: How Can Restaurants Get Their Processes & Procedures Better Under Control

Tue, 29 Sep 2020 23:05:00 GMT

Join us for a quick "One Question With" episode as I check in with Andrew Schmitz, CEO & co-founder of Proceed.app, about how they're helping restaurants get their processes under wraps. Learn more at https://www.proceed.app. Plus stay tuned to http://www.runningrestaurants.com for more industry updates.

125: Higher Restaurant Profits Through Data-driven Decisions

Thu, 03 Sep 2020 13:41:00 GMT

Improving costs & getting to higher profit margins is everyone's goal. But how do we get there? In this episode I'm joined by guest Ian Christopher, CEO at Galley, as we talk about improving costs & getting to higher profit margins. Learn more at https://www.galleysolutions.com. Plus stay tuned to http://www.runningrestaurants.com for more industry updates.

124: Tips from FOODWORKS on Food Safety During COVID-19

Mon, 24 Aug 2020 22:40:00 GMT

The challenge of operating safely these days is daunting. Now add on multiple rotating venues. In this episode I'm joined by my co-host Roger Beaudoin of Restaurant Rockstars and our guest Tamara Mullin, Food Safety Officer at FOODWORKS, a Chicago-based restaurant incubator. Tamara and her crew have had to dig deep to develop operating protocols across all the businesses they work with. We talk about all the various challenges -- there are important tips for all. Learn more at https://www.foodworks.org & https://restaurantrockstars.com/?ref=jaimeoikle. Plus stay tuned to http://www.runningrestaurants.com for more industry updates.

123: How Getting On the Spot Customer Feedback Can Improve Your Restaurant

Tue, 18 Aug 2020 21:28:00 GMT

Getting timely customer feedback is so crucial. It can also be critical to customer recovery. Especially if it heads off a negative social review -- that's a big time save. In this episode I'm joined by my co-host Roger Beaudoin of Restaurant Rockstars and our guest Matt Selbie, President & founder of Opiniator, which offers immediate customer feedback by mobile phone. Join us as we talk through a lot of key customer service elements -- there are a lot of service nuggets in this episode -- don't miss it! Learn more at https://www.opiniator.com. Plus stay tuned to http://www.runningrestaurants.com for more industry updates.

122: Minnow: Helping to Make Takeout & Delivery Efficient

Mon, 27 Jul 2020 20:54:00 GMT

There are inherent problems in restaurant takeout and delivery. Minnow helps solve one of them. The Minnow Pickup Pod is a touchless, contact-free solution for food delivery and pickup -- helping to keep food secure and people safe. While not originally built with COVID-19 in mind, the Minnow Pod finds itself perfectly positioned with a product that's a win win for operators & customers. Join Jaime Oikle of RunningRestaurants.com and Steven Sperry, CEO of Minnow as they talk about the companies origins and where they are today. Learn more at https://www.minnowpod.com. Plus stay tuned to http://www.runningrestaurants.com for more industry updates.

121: New Way to Build Word of Mouth for Your Restaurant

Wed, 10 Jun 2020 18:57:00 GMT

Who are your best potential promoters? That's right, your customers & community. Join me and Eric Nalbone, VP of Marketing at Drum as we talk about their new tool for promoting your restaurant via word of mouth. Learn more at https://www.drum.io/drum-for-business. Plus stay tuned to http://www.runningrestaurants.com for more industry updates.

120: Maximizing Profits When Customers Have Food Allergies

Mon, 08 Jun 2020 21:58:00 GMT

You're probably missing out on profits when serving folks with food allergies. We talk about why that's the case. Join Jaime Oikle, founder of RunningRestaurants.com & Shandee Chernow, CEO of CertiStar as we talk about how to have a system in place to serve these folks effectively and maximize profits. Find more at http://www.certistar.com. Plus stay tuned to http://www.runningrestaurants.com for more industry updates.

119: What to Expect at the "Restaurant Recovery, Reset & Resurgence Show"

Fri, 15 May 2020 18:15:00 GMT

Jaime Oikle, founder of RunningRestaurants.com & Roger Beaudoin, founder of Restaurant Rockstars give you the lowdown on what the big show will look like. 20+ speakers! Great sessions! You don't want to miss this!!! For the full agenda & lineup of speakers as well as to register go to https://rrrshow.com.

118: Tips for Maximizing Your Menu's Profits

Mon, 04 May 2020 05:01:00 GMT

The number one thing every restaurant needs to work on right now is the profitability of their menu. Whether you're just opening back up or looking for the green light in the coming weeks your plan needs to be to have your menu in the best shape it's ever been in. You've got to be ready to wring as much profit as you can from every item sold on your menu. Join RunningRestaurants.com founder Jaime Oikle & Restaurant Rockstars founder Roger Beaudoin as they take a quick but powerful dive on how to maximize your menu now & in the future. More info from Roger is at https://restaurantrockstars.com/product/menu-profit-maximizer/?ref=jaimeoikle. Plus stay tuned to https://www.runningrestaurants.com for more industry updates.

117: 7 Steps to Your Restaurant's Comeback

Thu, 30 Apr 2020 03:45:00 GMT

This is our most comprehensive look yet at the steps towards comeback. RunningRestaurants.com founder, Jaime Oikle, is joined by industry expert Darren Denington of Service With Style in this 60+ minute webinar where they dive deep into seven different areas that are going to be key to your restaurant's return. Grab a notebook and clear an hour off your calendar -- you're going to want to walk through these key areas with them. Darren's information is powerful because in addition to running Service with Style, a mystery shopping service & customer service training company, Darren consults & coaches directly with restaurants all around the country. He also is a current restaurant operator himself dealing with all the same issues & questions as you. Don't Miss This!!! Find more at https://www.servicewithstyle.com. Plus stay tuned to https://www.runningrestaurants.com for more industry updates.

116: Text Message Marketing for Restaurants During COVID-19

Tue, 28 Apr 2020 21:49:00 GMT

Everyone knows that text messaging can be a great marketing tool for restaurants. But, how can restaurants utilize text in their marketing right now amid COVID-19? Join Jaime Oikle, founder of RunningRestaurants.com & Geoff Chaney, owner and founder of InfinitVIP.biz for a quick session on text messaging tips. Find more at http://www.InfinitVIP.biz. Plus stay tuned to http://www.runningrestaurants.com for more industry updates.

115: Instilling Confidence in Your Restaurant's Takeout & Delivery

Mon, 27 Apr 2020 21:58:00 GMT

Bob hit the confidence conumdrum on the head when he pointed out..."you get 9 out of 10 details right, but that one miss will be very costly." So true, especially right now. Join RunningRestaurants.com founder Jaime Oikle & Restaurant Playbooks founder Bob Duprey as they cover how to ensure your customer's confidence. More info from Bob is at http://www.restaurantplaybooks.com/covid. Plus stay tuned to http://www.runningrestaurants.com for more industry updates.

114: Restaurant Leasing Update with COVID-19 - Late April

Wed, 22 Apr 2020 23:32:00 GMT

Jaime Oikle from RunningRestaurants.com is joined by Dale Willerton of the TheLeaseCoach.com in this late April update for restaurant operators about how to best handle restaurant lease questions and negotiations during the COVID-19 crisis. Dale also shares key tips on what to watch out for. More info from Dale is at http://www.theleasecoach.com. Stay tuned to http://www.runningrestaurants.com for more updates.

113: Talking Paycheck Protection Program with Sam Toia, CEO, Illinois Restaurant Association

Wed, 22 Apr 2020 18:00:00 GMT

RunningRestaurants.com founder Jaime Oikle is joined by Sam Toia, CEO of the Illinois Restaurant Association for an update on COVID-19 and the PPP. For more on the IRA go to https://www.illinoisrestaurants.org And stay tuned to http://www.runningrestaurants.com for more updates.

112: 3 Email Strategies to Use Right Now During COVID-19

Mon, 20 Apr 2020 22:36:00 GMT

If you're doing curbside takeout, delivery or catering you'll want to check out these three tips. No one is doing pre-COVID-19 revenue of course, but there are some simple ways, right now, that you can significantly boost orders & sales. RunningRestaurants.com founder Jaime Oikle is joined by Nick Fosberg founder of the Bar & Restaurant Success website. Nick also owns two bars & restaurants in the Chicagoland area plus he's an author of several books on successfully marketing & operating a bar & restaurant business. So, Nick is using these tactics daily at his restaurant and with clients and they work! Don't miss this... P.S. Here is the link to the video that Nick mentions... https://barmarketing.isrefer.com/go/HC/RR/. And stay tuned to http://www.runningrestaurants.com for more updates.

111: 4 Must Dos for Restaurant Recovery Webinar

Thu, 16 Apr 2020 16:54:00 GMT

There are things you can right now do get your restaurant ready for a stronger future. RunningRestaurants.com founder Jaime Oikle makes a guest appearance in this session covering four key areas that restaurants need to be sure to work on. Co-hosted by CheddrSuite CEO Javier Cadena & Geoff Chaney, Partner at RELENTLESS Management Group this webinar delivers helpful tips for operators everywhere. Don't miss it! Find more at https://www.cheddrsuite.com. And stay tuned to http://www.runningrestaurants.com for more updates.

110: Getting Your Restaurant's House in Order

Sun, 12 Apr 2020 19:15:00 GMT

Quick two minute snippet with several key tips for restaurants. Prime cost, inventory management and more. Jaime Oikle from Running Restaurants.com is joined by Roger Beaudion RestaurantRockstars.com. Find more from Roger at https://restaurantrockstars.com/?ref=jaimeoikle and stay tuned to http://www.runningrestaurants.com for more updates.

109: Insights for Right Now (& Later) for Restaurants Dealing with COVID-19

Fri, 03 Apr 2020 05:06:00 GMT

Don't miss this in-depth far reaching episode! (Recorded 4/2/20) We start off sharing parallels of Spencer Johnson's best-selling book "Who Moved My Cheese," with where we are now in the COVID-19 crisis. The book is a classic -- it's a super easy read in under an hour, so be sure to pick it up if you don't have a copy -- and re-read right now if you do. It'll help get you thinking about how to deal with monumental change in your world and how you react & adapt to it. Make no mistake, almost everyone's cheese has moved... What will we do about it is the question... Jaime Oikle from Running Restaurants.com goes on to talk with Roger Beaudion RestaurantRockstars.com about possible pivots (7:10) and moves both now and in the near term future as we all look toward a "grand re-opening" phase. They also hit on...Getting Your House in Order (16:49) - Menu engineering & profitability (20:31) - Maximizing profits - Relief Programs & Financing (29:04) - Insurance (34:45) & more... Don't miss this in-depth far reaching episode!!! Find more from Roger at https://restaurantrockstars.com/?ref=jaimeoikle and stay tuned to http://www.runningrestaurants.com for more updates.

108: Restaurant Marketing Messaging Right Now with COVID-19

Mon, 30 Mar 2020 22:29:00 GMT

Operations as well as marketing options are limited right now for your restaurant. But it's still important to get the word out about your curbside, takeout & delivery options. Join Vlad Edelman, CEO of Targetable.com & Jaime Oikle of RunningRestaurants.com as they talk about marketing options that are available as well as other marketing tactics for your restaurant. Find more at https://www.targetable.com. And stay tuned to http://www.runningrestaurants.com for more updates.

107: 3 Small Business Disaster Response Tools for Your Restaurant

Wed, 25 Mar 2020 03:59:00 GMT

Jaime Oikle from RunningRestaurants.com is joined by partners Seth Gardenswartz & Candice Owens of Blackgarden Law in this session which covers three possible ways your restaurant may be able to find some relief in the craziness of the COVID-19 crisis. You can find Seth & Candice at https://www.blackgardenlaw.com. And stay tuned to http://www.runningrestaurants.com for more updates.

106: Dale - Willerton - Leasing for Restaurants - Covid

Mon, 23 Mar 2020 16:25:00 GMT

Jaime Oikle from RunningRestaurants.com is joined by Dale Willerton of the TheLeaseCoach.com in this timely update for restaurant operators about how to handle restaurant lease questions and concerns during the COVID-19 crisis. Dale shares a variety of tips including negotiation strategies to help restaurants get through this tough time. More info from Dale is at http://www.theleasecoach.com. Stay tuned to http://www.runningrestaurants.com for more updates.

105: Restaurant & Bar Insurance - COVID-19 Coverage

Wed, 18 Mar 2020 20:28:00 GMT

I asked David DeLorenzo of BarandRestaurantInsurance.com to join me for a quick update around insurance questions that restaurant operators might be asking as the impact of COVID-19 continues. Stay tuned to RunningRestaurants.com for continued coverage helping restaurant operators.

104: Restaurants & COVID-19 - Live Call 3-16-20

Mon, 16 Mar 2020 18:55:00 GMT

Impromptu call where we talk about COVID-19's impact on the restaurant industry. Jaime Oikle from RunningRestaurants.com is joined by Roger Beaudoin of RestaurantRockstars.com as we cover what we're seeing up to the minute. Thanks also to Darren Denington of ServiceWithStyle.com for chiming in as well as our audience for feedback and tips. (Obviously this was recorded at a moment in time and the situation will continue to change.) Stay tuned to us at RunningRestaurants.com for future updates. Quick Takeaways... - Unprecedented situation with no road map to work from - It will be an "hour by hour management challenge" - Gov't mandated restaurant closures expanding - total or takeout/delivery only - CDC health and cleaning guidelines paramount for restaurants - Increase your cleaning routines and intensity - Restaurant have & will see dramatic decreases in foot traffic - Self quarantining and social distancing will continue - Revenue Options in short term -- Delivery & Takeout become key -- Limit menu items to most profitable -- Limit menu to those that travel well -- Develop new menu items & options that are good for takeout/delivery -- Consider joining delivery portals for additional exposure -- Consider getting your own takeout software set up for additional control -- Promote gift card sales to your current customers as a way to generate cash flow -- Consider offering discounts on gift cards or take out orders -- Communicate to current customer base via email and social to inform them of your status / offers - Cost Management -- Work through existing inventory -- Explore opportunity to return unopened boxes/packages of goods to purveyors -- Negotiate / talk with lenders / landlord / business partners about flexible payment options -- don't ask, don't get -- Staffing issues will be raised -- who and when to cut hours will be tough -- Just temporarily close if staying open will cost more than staying open - Lessons for Future -- Have a diversified revenue mix - i.e. dine-in, takeout, delivery, catering, special events, etc. to protect against disruption -- Have menu cost understanding so maximizing profits always Have crisis plans in place -- Maximize good times to get through tough times - Other Opportunities / Options -- Support the community when possible - i.e. feed first responders and kids in need -- Opportunity to strategize about the future and build a stronger more resilient business -- Filing for unemployment may be best option for some -- Federal disaster relief options may develop - keep tuned in and ready to act -- Thank your staff as much as possible -- encourage customer tipping for takeout/delivery to support wages -- Keep apprised of your local rules & regs as situations will change Remember... "This too will pass..." & there will be pent up demand on the other side of this. Good luck.

103: Brewing up a Restaurant Hit: How Clermont Brewing Company is Built for Success

Tue, 08 Oct 2019 23:03:00 GMT

There are so many things to get right with a new restaurant concept. The folks at CBC did a great job hitting all the checkboxes. In this RunningRestaurants.com "on location" session Jaime Oikle, RR's founder, sits down with Darren Johnson, co-owner and founder of Clermont Brewing Company, a new brewery, restaurant and music venue in suburban Central Florida. Darren's advice reads like a restaurant success 101 manual. BIG TAKEAWAY: Building profitability right into the DNA of your restaurant from the start is a huge key. The tips and lessons we cover are critical for any restaurant fighting the brutal margin battles of this crazy business. Topics Covered: Starting a restaurant, location, menu development, profitability, wow experience, live music, events, community, fundraising, culture, hiring, firing, sports on tv, traditional marketing, radio & tv, social media & a lot more... I'm really not kidding when I say this is a must watch... Carve out the time...you won't be disappointed... Find more at https://www.clermontbrewingcompany.com & https://www.runningrestaurants.com.

102: 5 Ways to Make Waitlist Management More Profitable for Your Restaurant

Wed, 25 Sep 2019 14:43:00 GMT

It's great for your restaurant to be on wait. But are you maximizing the opportunity with your customers? We talk about a number of ways to do just that. Jaime Oikle from RunningRestaurants.com is with Shane Gau of WaitBusters Dining in this "One Question With" episode. - Find more at https://www.waitbustersdining.com & https://www.runningrestaurants.com.

101: What Do Restaurants Get Wrong About Budgeting?

Thu, 25 Jul 2019 16:29:00 GMT

You've got to get your restaurant's budget right! Geordy Murphy, founder and owner of Fobesoft joins Jaime Oikle of RunningRestaurants.com as they cover a whole bunch of budgeting advice in this can't miss episode. Find more at http://www.fobesoft.com/ & https://www.runningrestaurants.com.

100: Renting vs. Leasing Restaurant Equipment

Wed, 24 Jul 2019 14:37:00 GMT

No doubt about it, equipment is a big expenditure for restaurants. We cover what some of the available options are. Jaime Oikle from RunningRestaurants.com is with James Tritten of Kwipped in this "One Question With" episode. - Find more at https://www.kwipped.com & https://www.runningrestaurants.com.

99: Finding More Profits in the Challenging Restaurant Industry

Tue, 16 Jul 2019 23:25:00 GMT

What does it take to succeed in the restaurant business today? Jaime Oikle from RunningRestaurants.com is joined by Tony Smith of Restaurant365 is this in-depth conversation about succeeding in the business. From the state of restaurant technology to how restaurants can find more profits -- to leadership advice & life lessons, this is a can't miss episode. Find more at https://www.restaurant365.com & https://www.runningrestaurants.com.

98: What's Trending with Online Ordering for Restaurants

Tue, 09 Jul 2019 14:14:00 GMT

Online ordering is on fire! We get into what's working, what's trending, what's coming down the pike and how restaurants can do it better. Jaime Oikle from RunningRestaurants.com is with Shane Gau of WaitBusters Dining in this "One Question With" episode. - Find more at https://www.waitbustersdining.com & https://www.runningrestaurants.com.

97: Tips for Interviewing & Hiring Bar Staff

Tue, 09 Jul 2019 10:00:00 GMT

Hiring bar staff can be tough. Here are some tips to make the interview process more effective. Jaime Oikle from RunningRestaurants.com is with Trevor Bernatchez of BevSpot.com in this "One Question With" episode. - Find more at https://www.bevspot.com & https://www.runningrestaurants.com.

96: Open Book Management Can Boost Your Restaurant's Results

Wed, 03 Jul 2019 09:00:00 GMT

Looking to get everyone engaged toward the same goal? Try opening the books. Jaime Oikle of RunningRestaurants.com with Roger Beaudoin of Restaurant Rockstars. Find more at https://restaurantrockstars.com/?ref=jaimeoikle and https://www.runningrestaurants.com.

95: POS Features Not Used Well in Restaurants

Tue, 02 Jul 2019 10:00:00 GMT

Here are some things you can do to get more out of the POS system in your restaurant. Jaime Oikle from RunningRestaurants.com is with Melanie Martel of Lightspeed POS in this "One Question With" episode. - Find more at https://www.lightspeedhq.com & https://www.runningrestaurants.com.

94: Getting Employee Recognition Right at Your Restaurant

Mon, 01 Jul 2019 14:32:00 GMT

Getting employee recognition right is a big deal for improved performance. Here's a great collection of tips for your restaurant. Jaime Oikle from RunningRestaurants.com is with Matthew Coleman of MyEmployees in this "One Question With" episode. - Find more at https://www.myemployees.com & https://www.runningrestaurants.com.

93: Marketing, Data & Technology for Restaurants

Tue, 28 May 2019 13:31:00 GMT

We cover a lot in this session about marketing & data for today's restaurants, including: The convergence of technology and marketing. How to encourage repeat visits and increased spends. Online and mobile ordering trends. Delivery & third party apps. Coupons and promotions as well as loyalty & rewards. Jaime Oikle from RunningRestaurants.com is joined by Hope Neiman, Chief Marketing Officer of Tillster in this episode. Find more at https://www.tillster.com & https://www.runningrestaurants.com.

92: Where are the Hidden Profits for Restaurants?

Tue, 14 May 2019 15:14:00 GMT

Looking for more profits? Here's where they might be. Jaime gets into it with Geordy Murphy, founder and owner of Fobesoft about where restaurants can look for extra profits in their business. They cover a number of key tips for operators -- don't miss this. Find more at http://www.fobesoft.com/ & https://www.runningrestaurants.com.

91: Do All Bartenders Steal?

Mon, 13 May 2019 14:34:00 GMT

There's a common perception that bartenders steal in one way or another from your bar. We talk about it. Jaime Oikle from RunningRestaurants.com is with Trevor Bernatchez of BevSpot.com in this "One Question With" episode. - Find more at https://www.bevspot.com & https://www.runningrestaurants.com.

90: How Independent Restaurants Can Use Design in Their Strategy

Mon, 29 Apr 2019 23:23:00 GMT

Seth talks about the power of design and emotional connection for restaurants. From brand identity, to brand strategy to brand expression, Seth gets into how restaurants can set themselves apart with design. Jaime Oikle from RunningRestaurants.com interviews Seth Rexilius of WonderWild in this "One Question With" episode - Find more at http://www.wonderwild.co & https://www.runningrestaurants.com.

89: Insider Notes for Opening a Restaurant

Wed, 17 Apr 2019 20:52:00 GMT

A handful of key tips from the author of "Opening a Restaurant: From Inception to Reception." Jaime Oikle from RunningRestaurants.com is with author and industry expert Geordy Murphy in this "One Question With" episode. - Find more at http://www.buildyourrestaurant.com/ & https://www.runningrestaurants.com.

88: Successfully Recruiting Staff for Your Bar

Tue, 02 Apr 2019 18:00:00 GMT

"Good help is hard to find." This can certainly be true in the restaurant and bar business. We talk about successful ways to find & recruit staff for your bar. Jaime Oikle from RunningRestaurants.com is with Trevor Bernatchez of BevSpot.com in this "One Question With" episode. - Find more at https://www.bevspot.com & https://www.runningrestaurants.com.

87: What Restaurants & Bars Need to Know About Insurance

Mon, 11 Mar 2019 22:48:00 GMT

Any of number of things can go awry in the restaurant business. We talk about both the common coverage needs as well as the needs for some specific situations. Jaime Oikle from RunningRestaurants.com is with David DeLorenzo of BarandRestaurantInsurance.com in this "One Question With" episode. - Find more at http://www.barandrestaurantinsurance.com & https://www.runningrestaurants.com.

86: Timeline for Buying or Selling a Restaurant

Thu, 07 Mar 2019 14:00:00 GMT

Every deal is different, but we talk about what it typically takes to get the deal done. Jaime Oikle from RunningRestaurants.com interviews Laura Yutzy of the Sofranko Advisory Group about the different aspects of closing a restaurant purchase in this "One Question With" episode - Find more at http://www.sofrankoadvisors.com & https://www.runningrestaurants.com.

85: How POS Systems Can Help Your Restaurant Increase Sales & Profits

Thu, 28 Feb 2019 00:10:00 GMT

POS Systems aren't just for ringing up sales. They're also for ringing up profits! Jaime Oikle from RunningRestaurants.com is with Melanie Martel of Lightspeed POS in this "One Question With" episode. - Find more at https://www.lightspeedhq.com & https://www.runningrestaurants.com.

84: How a Book Club Can Build Your Team Culture and Make Your Company Stronger

Wed, 20 Feb 2019 18:40:00 GMT

Looking for a way to boost your team's performance & development as well as boost your company culture? Take a look at what the folks at MyEmployees do with their internal company book club. Jaime Oikle from RunningRestaurants.com is with Matthew Coleman of MyEmployees in this "One Question With" episode. - Find more at https://www.myemployees.com & https://www.runningrestaurants.com.

83: Three Minutes of Tips & Key Tactics for a New Restaurant Owner

Tue, 19 Feb 2019 16:57:00 GMT

Overwhelmed as a new owner? Here are some key tactics to laser in on. Jaime Oikle of RunningRestaurants.com with Roger Beaudoin of Restaurant Rockstars. Find more at https://www.runningrestaurants.com & SalesStars at https://bit.ly/2q4ksni.

82: Common Mistakes By Restaurants When Leasing

Tue, 12 Feb 2019 15:43:00 GMT

Dale shares a few mistakes you'll want to be sure to avoid. Jaime Oikle from RunningRestaurants.com interviews Dale Wilerton of The Lease Coach in this "One Question With" episode - Find more at http://www.TheLeaseCoach.com and https://www.runningrestaurants.com.

81: Video as a Tool for Restaurant Recruiting

Fri, 08 Feb 2019 16:25:00 GMT

Job boards aren't always that efficient for restaurants. Can video be the answer? Jaime Oikle from RunningRestaurants.com interviews Brent Skipper of Headhunter App in this "One Question With" episode - Find more at https://www.headhunterapp.io & https://www.runningrestaurants.com.

80: Getting a Fresh Set of Eyes on Your Business

Thu, 07 Feb 2019 14:49:00 GMT

Great interview session with Jeffrey Stone, CEO at Compeat Restaurant Management Software. Find more at https://www.compeat.com & https://www.runningrestaurants.com.

79: Brand Identity Overview for Restaurants

Tue, 05 Feb 2019 15:34:00 GMT

Brand identity can by your most fundamental business advantage. Jaime Oikle from RunningRestaurants.com interviews Seth Rexilius of WonderWild in this "One Question With" episode - Find more at http://www.wonderwild.co & https://www.runningrestaurants.com.

78: Two Minutes of Advice for Your Restaurant's Host or Hostess

Fri, 01 Feb 2019 16:03:00 GMT

We all know what they say about first impressions. Well it certainly holds true in your restaurant. Darren drops a couple minutes of sage advice for hosts and hostesses to help restaurants deliver a great experience to the customer. Jaime Oikle from RunningRestaurants.com interviews Darren Denington of Service With Style in this "One Question With" episode - Find more at http://www.servicewithstyle.com & https://www.runningrestaurants.com.

77: Best Advice I've Ever Received: Andy Schwartz of xtraCHEF

Thu, 31 Jan 2019 15:10:00 GMT

I love what Andy shares here because it's true for everyone.

76: Improve Employee Loyalty, Productivity, Motivation & Pride

Tue, 29 Jan 2019 18:19:00 GMT

Everyone wants more out of their team, no? Regular recognition can be a key tool for getting your staff to go above and beyond. Jaime Oikle from RunningRestaurants.com is with Matthew Coleman of MyEmployees in this "One Question With" episode. - Find more at https://www.myemployees.com & https://www.runningrestaurants.com.

75: Margins & Fees for Restaurant Delivery

Wed, 12 Dec 2018 03:01:00 GMT

Restaurants are in a margin battle and the delivery space can add or subtract from those margins. Jaime Oikle from RunningRestaurants.com talks with Zack Martin, CEO & Co-founder of OrderOut, an aggregation service for online ordering, about what's going on and what can you do about it. Find more at https://www.orderout.co & https://www.runningrestaurants.com.

74: Mistakes When Buying a Restaurant

Thu, 06 Dec 2018 12:49:00 GMT

The last thing you want to do is start your business making a common buying mistake. We talk about how to avoid several common pitfalls. Jaime Oikle from RunningRestaurants.com interviews Laura Yutzy of the Sofranko Advisory Group in this "One Question With" episode - Find more at http://www.sofrankoadvisors.com & https://www.runningrestaurants.com.

73: Asking the Right Questions When Negotiation a Lease

Wed, 28 Nov 2018 23:54:00 GMT

So many things can go wrong in your lease. Use this as a starting point checklist towards success. Jaime Oikle from RunningRestaurants.com interviews Dale Wilerton of The Lease Coach in this "One Question With" episode - Find more at http://www.TheLeaseCoach.com and https://www.runningrestaurants.com.

72: Brand Strategy Advice for Restaurants

Tue, 27 Nov 2018 19:11:00 GMT

Great insights for crafting the brand strategy for your restaurant. Jaime Oikle from RunningRestaurants.com interviews Seth Rexilius of WonderWild in this "One Question With" episode - Find more at http://www.wonderwild.co & https://www.runningrestaurants.com.

71: Quick Tips for Cost Cutting at Your Restaurant

Fri, 16 Nov 2018 22:49:00 GMT

Check out these tips to help make your restaurant more efficient. Jaime Oikle from RunningRestaurants.com gets into it with Andy Schwartz, CEO of xtraCHEF about how restaurants can be more efficient & productive and thus make more profits in their business. Find more at https://www.xtrachef.com & https://www.runningrestaurants.com.

70: Best Advice I've Ever Received: Darren Denington

Sun, 11 Nov 2018 04:04:00 GMT

I'm not going to give it away, but the key quote in this tells a story that's applicable for absolutely everyone. Jaime Oikle from RunningRestaurants.com interviews Darren Denington of Service With Style in this "One Question With" episode - Find more at http://www.servicewithstyle.com & https://www.runningrestaurants.com.

69: Why Employee Recognition is So Important

Wed, 07 Nov 2018 00:41:00 GMT

It's critical to have an engaged and motivated staff. Regular recognition can be an important driving factor. Learn why... Plus tips for how restaurants can best use rewards... Jaime Oikle from RunningRestaurants.com is with Matthew Coleman of MyEmployeesok in this "One Question With" episode. - Find more at https://www.myemployees.com & https://www.runningrestaurants.com.

68: Facebook Ad Targeting Tips for Restaurants

Sun, 28 Oct 2018 16:45:00 GMT

Want to know how to best use Facebook ads for your restaurant? Check out these tips. Jaime Oikle from RunningRestaurants.com talks with Michele Levandusky of My Cup Of Media about the power of facebook ad targeting in this "One Question With" episode. - Find more at http://www.mycupofmedia.com & https://www.runningrestaurants.com.

67: How to Bring in High Quality Staff to Your Restaurant

Wed, 24 Oct 2018 01:35:00 GMT

What is your restaurant's hiring approach? We talk about how to get the best staff possible. We hit on... 1 The key characteristics of successful team members 2) How to bring your "B" players up to the "A" level 3) When & why to eliminate "C" players 4) How to get awesome referrals and more... Jaime Oikle of RunningRestaurants.com with Roger Beaudoin of Restaurant Rockstars. Find more at https://www.runningrestaurants.com & SalesStars at https://bit.ly/2q4ksni.

66: Restaurant Landlord Gotchas

Mon, 15 Oct 2018 10:00:00 GMT

Pay attention to this one. You don't want to get caught by these gotchas. Jaime Oikle from RunningRestaurants.com interviews Dale Wilerton of The Lease Coach in this "One Question With" episode - Find more at http://www.TheLeaseCoach.com and https://www.runningrestaurants.com.

65: Online Ordering for Restaurants: The Players & Trends

Thu, 11 Oct 2018 00:33:00 GMT

Online ordering is exploding with both new as well as established players fighting for turf. Jaime Oikle from RunningRestaurants.com talks about it with Zack Martin, CEO & Co-founder of OrderOut, an aggregation service for online ordering. Find more at https://www.orderout.co & https://www.runningrestaurants.com.

64: The Path to Better Restaurant Profits

Mon, 08 Oct 2018 22:15:00 GMT

64: The Path to Better Restaurant Profits by RunningRestaurants.com

63: Team Training Tips for Restaurants

Thu, 04 Oct 2018 13:40:00 GMT

Whether it's daily at pre-shift or your big monthly meeting, it's a big deal to get meetings right. Jaime Oikle from RunningRestaurants.com interviews Darren Denington of Service With Style in this "One Question With" episode - Find more at http://www.servicewithstyle.com & https://www.runningrestaurants.com.

62: 60 Day Crash Course to Boost Sales & Profits

Wed, 03 Oct 2018 14:19:00 GMT

If you're feeling pressure to get sales & profits up, here's three key tips for your restaurant. Jaime Oikle of RunningRestaurants.com with Roger Beaudoin of Restaurant Rockstars. Find more at https://www.runningrestaurants.com & SalesStars at https://bit.ly/2q4ksni.

61: Facebook Ads vs. Boost

Mon, 01 Oct 2018 22:27:00 GMT

You know you need to be marketing more on Facebook. But how? Which tactics are most effective? Jaime Oikle from RunningRestaurants.com talks with Michele Levandusky of My Cup Of Media about the possible benefits of Facebook Ads over Boost Post in this "One Question With" episode. - Find more at http://www.mycupofmedia.com & https://www.runningrestaurants.com.

60: Exit Strategy Tips for Your Restaurant

Wed, 26 Sep 2018 20:20:00 GMT

You want a premium for your restaurant business when you exit. We talk about how to get there. Jaime Oikle from RunningRestaurants.com interviews Laura Yutzy of the Sofranko Advisory Group in this "One Question With" episode - Find more at http://www.sofrankoadvisors.com & https://www.runningrestaurants.com.

59: Mobile Marketing Tips for Your Restaurant

Fri, 21 Sep 2018 04:14:00 GMT

Breaking news: people pay attention to their phones! You need to be marketing your restaurant there. Dyson shares some tips. Jaime Oikle from RunningRestaurants.com interviews Dyson Barnett of FanConnect in this "One Question With" episode - Find more at http://www.getfanconnect.com & https://www.runningrestaurants.com.

58: Location Selection Tips

Thu, 20 Sep 2018 00:54:00 GMT

One of the biggest decisions for your restaurant is picking the right location. Dale shares some tips. Jaime Oikle from RunningRestaurants.com interviews Darren Denington of Service With Style in this "One Question With" episode - Find more at http://www.TheLeaseCoach.com and https://www.runningrestaurants.com.

57: Is Restaurant Service Broken?

Fri, 14 Sep 2018 15:53:00 GMT

In this episode I get a little peeved about the service I've been receiving... Can it get better? We talk about it... Jaime Oikle from RunningRestaurants.com interviews Darren Denington of Service With Style in this "One Question With" episode - Find more at https://www.runningrestaurants.com & http://www.servicewithstyle.com.

56: Three Minutes on Restaurant Menu Costing

Wed, 12 Sep 2018 20:17:00 GMT

You've got to be obsessed with profits -- getting your menu right is the best place to start.... Jaime Oikle of RunningRestaurants.com with Roger Beaudoin of Restaurant Rockstars. Find more at https://www.runningrestaurants.com & SalesStars at https://bit.ly/2q4ksni.

55: Valuation Tips: What's Your Restaurant Worth?

Wed, 05 Sep 2018 20:48:00 GMT

We talk about the question on everyone's mind -- how much is my restaurant worth? We hit on restaurant valuation methodology as well as buyer & seller preferences. Jaime Oikle from RunningRestaurants.com interviews Laura Yutzy of the Sofranko Advisory Group in this "One Question With" episode - Find more at https://www.runningrestaurants.com & http://www.sofrankoadvisors.com.

54: One Thing Every Restaurant Can Do Better

Tue, 28 Aug 2018 22:51:00 GMT

There's always room for improvement! This is a simple, yet powerful idea that every restaurant can implement to get better... Jaime Oikle of RunningRestaurants.com with Roger Beaudoin of Restaurant Rockstars. Find more at https://www.runningrestaurants.com & SalesStars at https://bit.ly/2q4ksni.

53: List Building Tips for Your Restaurant

Sat, 25 Aug 2018 18:23:00 GMT

List building is absolutely critical for your restaurant. Don't just "hope" customers will find you...build a strategy to be able to proactively contact them about all the great things happening at your restaurant. Jaime Oikle from RunningRestaurants.com interviews Dyson Barnett of FanConnect in this "One Question With" episode - Find more at https://www.runningrestaurants.com & http://www.getfanconnect.com.

52: Staffing to Launch a New Restaurant

Tue, 21 Aug 2018 15:54:00 GMT

We go deep into what it takes to staff your restaurant with Eric Goodwin, CEO of Goodwin Recruiting. As both an operator of The Friendly Toast brand of restaurants and the CEO of Goodwin Recruiting, Eric had tons of practical tips to share with folks about building your restaurant from scratch and growing a team for long-term success. We hit on... How to secure the first critical hires for the restaurant * The timeline of staffing a launch * Why your reputation can make or break your recruiting * How being "different & better" is a key factor * The answer to the attitude vs. experience debate * Why you need to Always Be Recruiting (ABC) * Plus tips of wisdon from Eric's operational toolbox. Jaime Oikle from RunningRestaurants.com interviews Eric Goodwin, CEO of Goodwin Recruiting - Find more at https://www.runningrestaurants.com & http://www.goodwinrecruiting.com.

51: Two Minutes on Getting Preshift Right at Your Restaurant

Thu, 16 Aug 2018 12:54:00 GMT

Preshift meetings are a big opportunity to boost service levels. Here's how to get it right. Jaime Oikle from RunningRestaurants.com interviews Darren Dennington of Service With Style in this "One Question With" episode - Find more at https://www.runningrestaurants.com & http://www.servicewithstyle.com.

50: Hitting the Reset Button with a Team Member

Mon, 13 Aug 2018 21:13:00 GMT

Why it's important to first hit the reset button before giving up on an employee at your restaurant. Jaime Oikle of RunningRestaurants.com with Roger Beaudoin of Restaurant Rockstars. Find more at https://www.runningrestaurants.com & SalesStars at https://bit.ly/2q4ksni.

49: How to Maximize Birthday Marketing at Your Restaurant

Wed, 01 Aug 2018 17:34:00 GMT

We talk about getting this key marketing opportunity right for your restaurant. Jaime Oikle from RunningRestaurants.com interviews Dyson Barnett of FanConnect in this "One Question With" episode - Find more at https://www.runningrestaurants.com & http://www.getfanconnect.com.

48: Two Minutes of Advice to a New Restaurant Owner

Wed, 18 Jul 2018 06:00:00 GMT

Wow...the excitement of being a new restaurant owner! Bang...the reality of being a new restaurant owner! Darren covers three important areas to get right for a new (or any) operator... Jaime Oikle from RunningRestaurants.com interviews Darren Dennington of Service With Style in this "One Question With" episode - Find more at https://www.runningrestaurants.com & http://www.servicewithstyle.com.

47: One Foot From Disaster: A Restaurateur's Origin Story

Wed, 11 Jul 2018 21:22:00 GMT

100% no B.S...this is an absoulte must listen! From pitfalls and major struggles to straight out theft & fraud, you'll learn how this restaurateur built his successful restaurants from a dream and no practical experience to a wildly successful multi-million dollar exit. It will keep you captivated and have you scratching out a notepad full of ideas to implement at your operation. Jaime Oikle of RunningRestaurants.com interviews Roger Beaudoin of Restaurant Rockstars in this incredibly deep dive into the origins of a restaurant success story. Find more on RunningRestaurants.com at https://www.runningrestaurants.com & SalesStars at https://bit.ly/2q4ksni.

46: What Aspiring Chefs and Restaurant Entrepreneurs Are Facing Today

Mon, 09 Jul 2018 20:49:00 GMT

Jaime Oikle from RunningRestaurants.com interviews Shawn Werner, Founder & Publisher of Entrepreneurial Chef in this "Five Questions With" episode. We talk about his fantastic digital publication, lessons & key issues in the business, plus what's going on in the mobile & social landscape. Find more at https://www.runningrestaurants.com & http://www.entrepreneurialchef.com.

45: Using Specials to Boost Sales & Profits

Sun, 01 Jul 2018 20:07:00 GMT

How to use specials to both be creative and boost profits. Jaime Oikle from RunningRestaurants.com interviews Darren Dennington of Service With Style in this "One Question With" episode - Find more at https://www.runningrestaurants.com & http://www.servicewithstyle.com.

44: Why to Open the Books to Your Staff

Wed, 20 Jun 2018 19:16:00 GMT

Your staff thinks you're getting rich! That's why you need to teach them the ins and outs of the restaurant numbers. Go over the basics with your staff to get them more engaged on how everyone can work to maximize profits. Find more on RunningRestaurants.com at https://www.runningrestaurants.com & SalesStars at https://bit.ly/2q4ksni.

43: 5 Questions With: Konstantin Zvereff, CEO of BlueCart

Thu, 14 Jun 2018 03:15:00 GMT

Jaime Oikle from RunningRestaurants.com interviews Konstantin Zvereff, CEO of BlueCart. They get into the good & bad of the biz along with what's coming down the road with restaurant trends. Find out more at https://www.runningrestaurants.com and https://welcome.bluecart.com.

42: 90 Seconds of Key Restaurant Leasing Tips

Wed, 06 Jun 2018 19:58:00 GMT

We challenge Dale to deliver a number of key restaurant leasing tips in 90 seconds. You don't want to miss it! Find out more at https://www.runningrestaurants.com and http://www.TheLeaseCoach.com.

41: Restaurant Dirt: Ep06 - Costly Oversights

Tue, 15 May 2018 23:23:00 GMT

These were some major mess ups that cost money and customers. Jaime Oikle of RunningRestaurants.com & Roger Beaudoin of Restaurant Rockstars share several serious oversights that cost the business big time. Tune in to see what lessons can be learned to improve your restaurant. Make sure you to Subscribe on YouTube, iTunes & Google Play to not miss a future episode. Find more on RunningRestaurants.com at https://www.runningrestaurants.com & SalesStars at https://bit.ly/2q4ksni.

40: Restaurant Dirt: Ep05 - Marketing Gone Awry

Tue, 15 May 2018 22:17:00 GMT

There's nothing like making your customers mad when running a promo. Jaime Oikle of RunningRestaurants.com & Roger Beaudoin of Restaurant Rockstars share a tale of how not to run a marketing promotion. Tune in to see what lessons can be learned to improve your restaurant. Make sure you to Subscribe on YouTube, iTunes & Google Play to not miss a future episode. Find more on RunningRestaurants.com at https://www.runningrestaurants.com & SalesStars at https://bit.ly/2q4ksni.

39: Restaurant Dirt: Ep04 - Punch Clock Pranks

Tue, 15 May 2018 21:52:00 GMT

You're potentially losing dollars from false punch tactics and other tricks. Jaime Oikle of RunningRestaurants.com & Roger Beaudoin of Restaurant Rockstars talk about what you can do about it. Tune in to see what lessons can be learned to improve your restaurant. Make sure you to Subscribe on YouTube, iTunes & Google Play to not miss a future episode. Find more on RunningRestaurants.com at https://www.runningrestaurants.com & SalesStars at https://bit.ly/2q4ksni.

38: Protect Your Profits: Discovering Restaurant Scams

Tue, 24 Apr 2018 00:34:00 GMT

So many ways for your profits to disappear! It's critical to get everything right in a tight margin business. Jaime Oikle from RunningRestaurants.com talks with Don Potter of Pinnacle Hospitality Systems about helping restaurants uncover the little things that are stealing profits from their business. They dig into Don's new book "Restaurateur - Protect Your Profits -- Discover Restaurant Scams and Technology Solutions" and cover a variety of topics, including: 1) The warnings signs for new & existing restaurant operators that they are being scammed. 2) How restaurants are losing profits and how they can protect themselves. 3) How bartenders steal from your restaurant. 4) How GM's and staff figure our your tolerance for losses. 5) What restaurants are not doing with their POS that they should be. 6) How you can pick up serious points that can go to your bottom line. 7) Key characteristics of the successful restaurant operators. 8) Getting labor management right to protect profits 9) Plus how to integrate new tech trends effectively into your restaurant and a lot more... Find out more at https://www.runningrestaurants.com and https://www.pinnaclehs.com.

37: Restaurant Leasing Tips to Make or Break Your Business

Mon, 16 Apr 2018 21:49:00 GMT

There are the things that you just don't want to get wrong! Your restaurant lease is one of those things... Unfortunately, it's common for restaurant operators to make mistakes when it's time to negotiate their lease or lease renewal. Jaime Oikle from RunningRestaurants.com talks with Dale Willerton, The Lease Coach, about a number of key restaurant leasing tips that can absolutely make or break your business. They hit on... 1) What the right time is to start the lease renewal process 2) The types of bad decisions restaurants make when negotiating their lease 3) How not to get bitten by the permitted use clause 4) Why it's critical to read every detail of your exclusivity clause 5) Why you can't "read" stuff into the agreement 6) The need to be careful when working with a real estate agent 7) How to watch out for the "landlord gotchas" when doing a restaurant lease 8) The possible problems with a letter of intent 9) The danger of lease guarantees - and how to get it right 10) Site selection tips and advice 11) Plus Dale offers you a free copy of his book -- listen in for how to ask for your copy!!! 12) Bonus tip from Dale about Jim Rohn being a business role model to help grow any business. Listen, surprises in a restaurant business can have an incredibly negative impact. Surprises in your lease can shut you down. Make a strong lease the solid foundation of your restaurant business. Find out more at https://www.runningrestaurants.com and http://www.TheLeaseCoach.com.

36: Restaurant Dirt: Ep03 - Training Fiasco

Wed, 04 Apr 2018 22:13:00 GMT

Here's a training story that will make you cringe! Jaime Oikle of RunningRestaurants.com & Roger Beaudoin of Restaurant Rockstars share a restaurant training story gone seriously awry. Tune in to see what lessons can be learned and how to get training and team building right at your restaurant. Make sure you to Subscribe on YouTube, iTunes & Google Play to not miss a future episode. Find more on RunningRestaurants.com at https://www.runningrestaurants.com & SalesStars at https://bit.ly/2q4ksni.

35: Restaurant Lessons: Mark McDonnell on 27+ Years Building His Business

Mon, 02 Apr 2018 21:25:00 GMT

Jaime Oikle from RunningRestaurants.com talks with Mark McDonnell of LaSalle Grill in South Bend, IN about his 27+ years running various restaurant businesses. Even though Mark and his restaurant is a Four Diamond Award winner 22 years in a row now we talk about what it takes to keep pushing the business forward after all these years. Including: 1) How Mark got started in the business and how LaSalle came to be 2) Today vs. yesteryears and how things keep changing 3) The appeal of local products on the menu 4) The power of a restaurant being effectively involved in the community 5) How commitments and standards can get everyone on the same page 6) How to stay dedicated to your pre-shift as an important knowledge & sales builder 7) Why linking out to TripAdvisor & Yelp can be good for business 8) Why & how a catering division can fatten the bottom line and take the pressure off & a whole lot more... Find more about RR at https://www.runningrestaurants.com and LaSalle Grill at https://www.lasallegrill.com/

33: Community, Culture & Character: Three C's That Can Lead to Success in the Restaurant Business

Fri, 16 Mar 2018 14:24:00 GMT

Jaime Oikle of RunningRestaurants.com talks with old high school friend Craig DeOrio of Fibber Mcgee's Bar & Grill in Beverly, MA about what's working in his business. Craig will absolutely pull you in with his story telling (get ready for the biker and old lady story). Other stuff touched on includes: 1) How to be part of the community by supporting causes you care about 2) How to use deals to drive early week sales 3) Using social media to build event traffic 4) Being the driving force for increasing sales 5) The power of work ethic & leading by example in creating positive results 6) Why becoming a "Cheers" type atmosphere is important 7) and a lot more... Find more about RR at https://www.runningrestaurants.com and Fibber's at https://www.fibbersbeverly.com/

32: Getting More Customers with the Social Platforms: Bruce Irving of SmartPizzaMarketing.com

Tue, 13 Mar 2018 03:23:00 GMT

Jaime Oikle from RunningRestaurants.com interviews Bruce Irving of SmartPizzaMarketing.com. Practical tips for social media platforms including Facebook, Instagram, YouTube and more geared to getting your restaurant or bar more customers. I 100% guarantee that you'll learn some new stuff in this call! Tips include... 1) Bruce's top three focus areas right now 2)Getting hashtags right 3) What's going on with "stories" and why you need to use them 4) Content planning and video strategies 5) Facebook ad targeting 6) Why "less is more" now with your posts 7) What retargeting is and whether you need it 8) and a lot more... Find more about RR at https://www.runningrestaurants.com and SPM at https://www.smartpizzamarketing.com

31: From Hostess to Manager to Owner: Daniela Marcone of Andiamo in Austin, TX

Wed, 07 Mar 2018 21:57:00 GMT

Jaime Oikle from RunningRestaurants.com speaks with Daniela Marcone from Andiamo in Austin, Texas. Daniela's story is wonderful and her passion is contagious. They hit on a handful of key insights that can help restaurants boost their profits, including: Having the courage and belief to take the big leap of becoming an owner ** The power of community marketing to drive neighborhood sales & awareness for independent restaurants ** An awesome staff outing idea that can be good for all ** How to think about firing in your restaurant ** The importance of crafting value into your special events ** How trying new things like cooking classes can energize and engage your staff & customers **Sage advice for new or soon to be restaurant operators ** and a lot more... https://andiamoitaliano.com

30: Secrets Inside Your Restaurant Biz

Tue, 27 Feb 2018 23:22:00 GMT

Jaime Oikle from RunningRestaurants.com pushes Darren Dennington from Service With Style to reveal a wide variety of key tactics that he uses with clients to drive their successful results. Such as: 1) How restaurant teams can be dysfunctional 2) Ways to build real trust with your managers & staff 3) Insights to hiring and developing your team 4) How identifying priorities can be a key driver for your business 5) What the four areas you have to get right in your restaurant are 6)Why the first 15 seconds are so important with your customers 7) The importance of taking the guest perspective 8) How & why to stop the negative before it happens 9) and a lot more...

29: Restaurateur Deep Dive: Elliot Schiffer from Mici Handcrafted Italian

Thu, 22 Feb 2018 05:32:00 GMT

Jaime dives deep into the business with Elliot Schiffer, Chief Executive Officer at Mici Handcrafted Italian, which is a four-unit fast casual chain based out of Denver, CO. In a far reaching conversation encompassing, digital, social, mobile, delivery, people, community, growth strategies and more, Jaime & Elliot hit on a variety of key aspects to running a successful restaurant operation.

28: Restaurant - Dirt - Ep02 - Audio - V2

Fri, 16 Feb 2018 19:52:00 GMT

Jaime & Roger relive some potentially costly mistakes in the business and talk about ways for your restaurant to avoid similar situations in the future.

27: Restaurant Dirt: Ep01 - Costs & Hiring Mistakes

Fri, 16 Feb 2018 19:52:00 GMT

Don't learn the hard way! Jaime & Roger go over key mistakes so you don't have to. Today we hit on tracking costs and making bad hires.

26: Building "Buzz" in Your Bar or Restaurant

Thu, 08 Feb 2018 16:26:00 GMT

Great session about customer engagement and the power of giving your customers another reason to return more often.

25: Marketing Hooks At Your Restaurant

Mon, 05 Feb 2018 19:17:00 GMT

Tips to dominate the competition! How you set your restaurant apart will set you up for boosting your restaurant's profits.

24: Where to Find Hidden Opportunities with Your Servers

Wed, 31 Jan 2018 00:12:00 GMT

Quick session on the importance of maximizing every table, every time at your restaurant to make more profits. Featuring Roger Beaudoin and Jaime Oikle

23: Runningrestaurants - Kareem - Hajjar - Formation - Lease - Employment

Tue, 23 Jan 2018 22:45:00 GMT

Jaime Oikle speaks with Kareem Hajjar, of Hajjar Peters about critical key insights restaurant operators need to know about legal formation, leasing, labor and more.

22: Restaurant Leasing Pitfalls & Secrets

Tue, 09 Jan 2018 22:35:00 GMT

Dale Willerton unleashes a leasing 101 course in this session filled with tips, advice and lessons to save restaurant operators big bucks when leasing.

3 Fundamentals to Master for True Restaurant Success

Mon, 04 Dec 2017 14:33:00 GMT

50+ minutes of restaurant business building advice and tips from Roger Beaudion of Restaurant Rockstars & Jaime Oikle of RunningRestaurants.com

20: How to Make Your Restaurant More Kid Friendly (and More Profitable)

Mon, 07 Aug 2017 18:22:00 GMT

Great session with a variety of tips for restaurants to knock it out of the park with the kiddos...

8 Things to Say to Your Restaurant Staff Today (Ep 19)

Fri, 21 Jul 2017 12:15:00 GMT

Jaime from RunningRestaurants.com interviews Roger from RestaurantRockstarts.com about 8 key things to cover with your staff for better service to increase restaurant sales & profits.

18: 3 Things You Should Do Today at Your Restaurant

Fri, 16 Jun 2017 21:32:00 GMT

Jaime from RunningRestaurants.com and Roger from RestaurantRockstars.com we get into some ideas that you can begin implementing right away in your restaurant business.

17: Increasing Restaurant Sales with Online Ordering & Delivery

Fri, 02 Jun 2017 21:44:00 GMT

Jaime interviews Chris Meaux of Waitr -- get the inside scoop on what's happening with online ordering and delivery for restaurants.

16: 17 Pet Peeves About Your Restaurant

Mon, 15 May 2017 22:53:00 GMT

Must listen track featuring Roger and Jaime discussing a large list of pet peeves that you better hope your restaurant is not guilty of.

Restaurant Management Roundtable - People: Part2

Wed, 10 May 2017 19:47:00 GMT

In part two, the Roundtable crew digs deeper into training, discipline, retention, rewards and more.

Restaurant Management Roundtable - People: Part 1

Wed, 10 May 2017 18:48:00 GMT

Your people are your business! In part one the crew explores finding, hiring & training the best staff possible for your restaurant.

Restaurant Management Roundtable - Independents vs. Chains

Wed, 10 May 2017 17:44:00 GMT

A hot topic. The crew explores the pros and cons of the indy vs. chains battle.

Restaurant Management Roundtable - Cost Controls

Wed, 10 May 2017 15:40:00 GMT

The roundtable crew digs in on controlling costs at your restaurant. You've got to watch your costs! The Roundtable crew shares tips on systems to control your costs and make more profits.

Restaurant Management Roundtable: Bar Management Part 2

Wed, 10 May 2017 14:36:00 GMT

In part two of bar management the Roundtable crew continues on into waste & theft, bar promotions, flair bartending & more.

Restaurant Management Roundtable: Bar Management Part 1

Wed, 10 May 2017 13:30:00 GMT

The roundtable crew tackles issues at the bar. In part one of bar management the Roundtable crew tackles selection, pricing, bar staffing & more... Cheers!

Restaurant Managment Roundtable - Quick Hit Marketing

Wed, 10 May 2017 13:27:00 GMT

The Restaurant Management Roundtable crew talks about quick hit marketing ideas for restaurants.

15: Building a Business Right: Conversation with Glenn Cybulski

Thu, 23 Feb 2017 20:56:00 GMT

Jaime Oikle from RunningRestaurants.com has an in-depth conversation with Glenn Cybulski, co-founder of Persona Wood-Fired Pizzeria, a 7-location franchise with locations in several states around the country.

14: Pulling Online Ordering Together for Restaurants

Tue, 07 Feb 2017 21:37:00 GMT

Pulling Online Ordering Together for Restaurants

Restaurant Menu: Most Profitable Item Comparison

Tue, 20 Dec 2016 14:09:00 GMT

Jaime Oikle from RunningRestaurants.com & Roger Beaudoin from RestaurantRockstars.com delve into the most profitable parts of your menu.

Menu Item Plate Cost

Mon, 05 Dec 2016 17:07:00 GMT

Jaime from RunningRestaurants.com & Roger from RestaurantRockstars.com dive into the key topic of menu item plate cost.

11: Taking on the World: A Conversation with Willie Degel

Mon, 28 Nov 2016 21:37:00 GMT

Jaime Oikle from RunningRestaurants.com interviews restaurateur Willie Degel of Uncle Jack's Steakhouse.

Getting to the Heart of Hospitality with Micah Solomon

Fri, 18 Nov 2016 14:55:00 GMT

Jaime Oikle from RunningRestaurants.com talks in-depth with customer service consultant, speaker and trainer Micah Solomon about his new book, The Heart of Hospitality.

07: Restaurant Marketing with Joy

Mon, 07 Nov 2016 22:17:00 GMT

Jaime interviews Joy Gendusa, founder & CEO of PostcardMania.com all about restaurant marketing.

Lowering Restaurant Costs: Key Item Report

Tue, 01 Nov 2016 17:05:00 GMT

We talk about lowering restaurant costs via the key item sales report.

05: Restaurants & Main Street: Why it's the Perfect Combination

Fri, 21 Oct 2016 21:48:00 GMT

Jaime Oikle from RunningRestaurants.com & Amanda Brinkman of Deluxe talk about the "Harry's Old Kettle Pub & Grill" episode on "Main Street," a new original series about small businesses.

Restaurateur Q&A Session: Team Culture, Cash Flow, Tipping, Hiring & more...

Mon, 17 Oct 2016 15:43:00 GMT

Jaime Oikle from RunningRestaurants.com & Roger Beaudoin of Restaurant Rockstars take on reader questions across a variety of key restaurant operation areas.

01: 25+ Ways to Run a More Profitable Restaurant

Tue, 09 Aug 2016 20:17:51 GMT

In-depth interview with Jaime of RunningRestaurants.com & Roger from RestaurantRockstars.com dishing on the secrets of Roger's wildly successful restaurant & bar.